Japanese Customer Support Agent - Gaming

1 Week ago • All levels • Localization

Job Summary

Job Description

Provide top-notch assistance to players by solving game-related queries and offering excellent customer service. Utilize investigative skills and a ticketing system to address player issues via email and chat. Collaborate with internal teams on project requests and provide feedback to the development team. The ideal candidate has excellent Japanese writing skills (JLPT N1 level), fluent English communication, and familiarity with MS Office or Google Suite. Full-time work, including weekends and shifts, may be required. Prior customer service experience is a plus but not mandatory, as full training is provided. The role involves being the voice of the product and gathering player feedback.
Must have:
  • Excellent Japanese (JLPT N1) writing skills
  • Fluent English communication
  • Familiarity with MS Office/Google Suite
  • Full-time availability (including weekends and shifts)
  • Provide excellent customer service
Good to have:
  • Customer service experience
  • Passion for video games
Perks:
  • Health insurance
  • Overtime pay
  • Commute allowance
  • Work from home allowance
  • Annual health check-up
  • Flu vaccination subsidy
  • Employee assistance program
  • Employee referral program
  • Language learning program
  • Company events

Job Details

Description

Imagine more for your career in games!

  • How about working for a gaming company that is constantly evolving?
  • Are you looking for an employer who listens to your needs and provides a casual and supportive working environment?

That’s perfect! We might be the answer to your needs. At Keywords Studios, we understand that not everyone has experience in the gaming field, but if you're armed with linguistic skills, equipped with passion and willingness to help others, we want to hear from you!

About us

Keywords Studios has been present on the gaming market for 25 years now and we are not stopping there! Right now, we are the leading provider of end-to-end services for the gaming and entertainment industries. We help our clients bring their stories to life by offering a wide range of solutions, from art and audio to testing, localization and finally - Player Support . As a Keywords employee, you will have the opportunity to work on some of the most popular games in the world, standing hand by hand with players, while also developing your skills and career. You will also be guided by our Leadership Principles, which define what success looks like at Keywords and how we can achieve it together. These principles are:

  • Power of Partnership: We work as one team with our clients and support them with passion and purpose.
  • One Keywords: We use our global network and local studios to deliver efficient and high-quality services by working as one team.
  • Raise the Game: We innovate and improve to help our clients and the industry succeed.
  • Embrace an Open World: We value diversity and inclusivity in our global community and create world-class entertainment.
  • Trust Through Transparency: We communicate and act with honesty, integrity and accountability.

If you share these values and want to join our growing network of studios, apply now and become part of the Keywords family.


What will be your daily tasks? As a Player Support Agent(Customer Support Agent):

  • You will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service.
  • You'll be using your investigative skills and working with our ticketing system to help players with their game-related issues. You'll be responding to their inquiries through email and chat, but don't worry, you won't be taking any phone calls!
  • Collaboration is essential in this role. You'll work closely with our internal teams to assist with project-related requests and provide feedback to their development team. You will be the voice of the product and the ear on the ground.


You are an ideal candidate for this position if:

  • You have excellent Japanese language skills, especially in writing. You can communicate fluently and confidently in Japanese at a JLPT N1 level.
  • You are proficient in English and can use it daily to interact with your colleagues. Keywords is a global and diverse company, so English is the common language for collaboration.
  • You are available to commute to our Tokyo office when necessary.
  • You are familiar with either MS Office or Google Suite apps and can use them effectively.
  • You are ready to work full-time, 5 days a week, which may include weekend-days (Saturday and Sunday) as well as shifts availability.


Optionally, it would be great if:

  • You have some previous experience in Customer Service, but it’s not ‘a must’, as we provide a full training.
  • You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not crucial.


The steps of our recruitment process:

  1. Interview via MS Teams with one of our recruiters (remote).
  2. Online language assessment (Japanese and English) to better evaluate your written skills - you’ll receive an invitation email on your inbox.

Our recruitment process is fully online and remote. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

Privacy Agreement:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

今回の応募において個人情報をお送りいただくと、弊社の求職者向けプライバシー通知に則り、ご自身の個人情報が収集、処理されることに同意したとみなされます。詳細につきましては、弊社の求職者向けプライバシー通知(https://www.keywordsstudios.com/en/applicant-privacy-notice)をご確認ください。

Benefits

待遇・福利厚生

  • 雇用形態:契約社員
  • 社会保険完備
  • 時間外手当支給
  • 交通費支給(月額 3 万円を上限とし、オフィスへの出社日数に応じて実費支給)
  • 在宅勤務手当(社内規定による)
  • 健康診断(年1回)
  • インフルエンザ予防接種補助
  • 従業員アシスタントプログラム
  • 社員紹介制度
  • 語学プログラム(日本語/英語のレッスンサポート、資格取得サポート)
  • 社内イベント(お花見、BBQ、忘年会などオフラインでのイベントも多数🎉)

Similar Jobs

Vercel - Technical Lead - Front End

Vercel

(Remote)
9 Hours ago
The Walt Disney Company - Bilingual Secretary

The Walt Disney Company

Chiba, Chiba, Japan (On-Site)
2 Weeks ago
Garena - KOL & Community Manager (Philippines-Based)

Garena

(Remote)
2 Weeks ago
Blazesoft - Investment Analyst

Blazesoft

Concord, California, United States (On-Site)
1 Year ago
Altagram Group - French to German Translator (m/f/d)

Altagram Group

Germany (Remote)
8 Months ago
Keywords Studios - Italian Game Linguist

Keywords Studios

Catalonia, Spain (On-Site)
1 Month ago
Universally Speaking - Traditional Chinese Games Tester

Universally Speaking

Liverpool, England, United Kingdom (On-Site)
1 Month ago
Altagram Group - Senior Localization Project Manager - APAC/PST Region

Altagram Group

New South Wales, Australia (On-Site)
1 Month ago
Canva - Arabic Language Manager, Egypt

Canva

Cairo, Cairo Governorate, Egypt (Remote)
1 Month ago
Amber - Localization Quality Assurance (Russian)

Amber

Quebec, Canada (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Nintendo - Localization Editor

Nintendo

Redmond, Washington, United States (Hybrid)
2 Weeks ago
G5 Games - Project Localization Manager

G5 Games

(Remote)
1 Week ago
ByteDance - Search Operations Team Lead - Philippines

ByteDance

Pasig, Metro Manila, Philippines (On-Site)
6 Months ago
Keywords Studios - Content Moderator - Italian (Video Games) - Remote

Keywords Studios

Katowice, Silesian Voivodeship, Poland (Remote)
3 Weeks ago
Nintendo - Contract - Associate Designer (NST)

Nintendo

Redmond, Washington, United States (Hybrid)
2 Months ago
Google - UX Writer and Content Designer, Home

Google

Mountain View, California, United States (On-Site)
2 Days ago
Altagram Group - Localization QA - Video Game Tester – All Languages

Altagram Group

Canada (On-Site)
8 Months ago
ByteDance - Search Model Data Quality Assurance Analyst

ByteDance

Tokyo, Japan (On-Site)
6 Months ago
Lionbridge Games - Chinese into German Gaming Translators

Lionbridge Games

(Remote)
2 Months ago
Sony Interactive Entertainment - PlayStation Studios QA Localization Tester (Japanese) (Part-time)

Sony Interactive Entertainment

Tokyo, Japan (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Tokyo, Japan

Cygames - Technical Artist/DCC Tool Development/Tokyo

Cygames

Tokyo, Tokyo, Japan (On-Site)
1 Day ago
Appier - Staff Software Engineer, Data Backend

Appier

Tokyo, Japan (On-Site)
9 Hours ago
Nagarro - Associate Distinguished Engineer - Enterprise Architect

Nagarro

Japan (Remote)
6 Months ago
Game freak - HR/Recruitment [Junior Class]

Game freak

Chiyoda City, Tokyo, Japan (On-Site)
19 Hours ago
Google - Account Manager, Agency, Large Customer Sales

Google

Tokyo, Japan (On-Site)
2 Weeks ago
Extreme Inc. - Gaming Machine Board Control Programmer

Extreme Inc.

Tokyo, Japan (On-Site)
1 Day ago
Google - Partner Engineer, Data Analytics, Google Cloud

Google

Tokyo, Japan (On-Site)
2 Days ago
Bondex - 3D Stylized Environment Artist

Bondex

Japan (Remote)
8 Months ago
Cygames - WEB Planner

Cygames

Shibuya, Tokyo, Japan (On-Site)
1 Day ago
Appirits - 2D Illustrator

Appirits

Shibuya, Tokyo, Japan (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Localization Jobs

Lionbridge Games - Project Manager

Lionbridge Games

Madrid, Community Of Madrid, Spain (On-Site)
2 Months ago
Universally Speaking - Japanese Games Tester

Universally Speaking

Liverpool, England, United Kingdom (On-Site)
1 Month ago
Testronic - Translator - Japanese

Testronic

Japan (Remote)
1 Month ago
Electronic Arts - Videogame Tester - Danish

Electronic Arts

Madrid, Community Of Madrid, Spain (On-Site)
1 Month ago
Amber - Localization Quality Assurance (Italian)

Amber

Quebec, Canada (Hybrid)
1 Month ago
Amber - Localization Quality Assurance (Danish)

Amber

Quebec, Canada (Hybrid)
1 Month ago
BYD EUROPE - Product localization specialist (Austria)

BYD EUROPE

Vienna, Vienna, Austria (On-Site)
9 Months ago
Amber - Localization Quality Assurance with Spanish (LATAM)

Amber

Quebec, Canada (On-Site)
2 Months ago
Nintendo - Bilingual Communications Coordinator (Japanese)

Nintendo

Redmond, Washington, United States (Hybrid)
5 Months ago
Keywords Studios - Italian Game Linguist

Keywords Studios

Catalonia, Spain (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.

Pune, Maharashtra, India (Hybrid)

Katowice, Silesian Voivodeship, Poland (On-Site)

Lombardy, Italy (Hybrid)

Mexico City, Mexico City, Mexico (Remote)

United Kingdom (Remote)

Cinisello Balsamo, Lombardy, Italy (On-Site)

Silesian Voivodeship, Poland (Remote)

Silesian Voivodeship, Poland (Hybrid)

View All Jobs

Get notified when new jobs are added by Keywords Studios

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug