Jira Administrator

2 Months ago • All levels • Administrative

Job Summary

Job Description

Cloud Imperium Games seeks a Jira Administrator to join their Manchester studio's Systems Analysis team. Responsibilities include configuring and testing Jira, Confluence, Jira Service Management, and related plugins; assisting with Atlassian system rollouts and new functionality implementation; gathering information for project optimization; collaborating on training materials; acting as the primary contact for Tier 1 Atlassian support requests; and collaborating on Tier 2 requests. The ideal candidate will possess strong data and process analysis skills, be a collaborative team player, and ideally hold an ACP-620 or ACP-120 certification. Workday experience is a plus. The role involves working with various departments and levels of administration to maintain, improve, and deploy Atlassian products.
Must have:
  • Jira, Confluence, JSM plugin experience
  • Workflow, automation, and configuration skills
  • Troubleshooting and problem-solving abilities
  • Collaboration and communication skills
  • ACP-620 or ACP-120 certification preferred
Good to have:
  • Workday experience
  • Experience with Structure and JEMH plugins

Job Details

We are a crowdfunded company and have a dedicated and enthusiastic community of backers who are helping us create the “Best Damn Space Sim Ever”. We want to build the best we can deliver and we believe wholeheartedly in the value of exceptional diverse talent.

We’re looking for a Jira Administrator to join our team at our Manchester studio. This role will be an integral part of the Systems Analysis team, which focuses on all corporate administrative technologies and processes. While this includes survey analysis and Workday, this role will have heightened responsibilities for our Atlassian products, especially Jira and Confluence. This person will work collaboratively with management and stakeholder teams and departments to support the ongoing maintenance, improvement, and new deployments.

Founded in 2012 by renowned game developer Chris Roberts, Cloud Imperium Games (CIG) is one of the largest global independent studios, dedicated to delivering next-generation AAA games. CIG prides itself in thinking outside the box, encouraging creativity and developing ground-breaking technology. CIG believes in raising the bar for the gaming industry and the community as a whole. 

For more information about life at Cloud Imperium Games, check this out - https://youtu.be/cXjp7SRBpIA

What does a Jira Administrator do at Cloud Imperium?

  • Assists in configuring and testing new or enhanced business processes for Jira, Confluence, Jira Service Management plus related plugins (like Structure and JEMH) to include custom workflows, global settings, users and groups, screens, fields, permission schemes, post functions, dashboards, automations, plans, etc.
  • Assists with various Atlassian system rollouts such as new releases, adoption and implementation of new functionality, and business process configuration changes, including review and testing prior to go-live as needed.
  • Helps gather all relevant information related to projects based on both customer requests and internal department optimization efforts.
  • Collaboratively supports the creation of materials for all related training, programs, and change management from new hire onboarding to manager training, UI updates to new process adoption.
  • Primary contact on Tier 1 requests for Atlassian system(s) where you will investigate, troubleshoot and fix issues related to Atlassian tools suite. Which will require collaboration with various resources, both internal and external, to resolve issues and to proactively remain informed about Atlassian system enhancements.
  • Collaborates on Tier 2 requests for Atlassian system(s) integration issues, complex automation or access issues.

What do we expect from a Jira Administrator?

  • Preferred candidate to hold recent ACP-620 certification or ACP-120 Certification.
  • Workday experience is a plus.
  • A passion for all aspects of data and process from integrity to analysis and beyond.
  • Collaborative team member who works with all levels of administration in various departments.

Diversity Statement

CIG is a global company, staunchly committed to cultivating a culture and workplace that celebrates all backgrounds, lifestyles, and perspectives. Together, we are creating a space where authentic recognition, appreciation, and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer, we strive to build a team that represents all walks of life, and we want every employee to bring all the things that make them unique to the work environment. The universe is as vast and varied as the people in it, and it’s our differences that make it special.

Fraud Statement

We are aware of people receiving job offers that fraudulently allege to be from CIG. These types of fraud can be carried out through false websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal info like bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment.

If you suspect fraud, please report it to your local authorities, as well as reaching out to us at info[@]cloudimperiumgames.com with any information you may have.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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About The Company

Cloud Imperium Games is a new kind of independent studio dedicated to delivering AAA experiences outside the established publisher system, founded by Chris Roberts, creator of the best selling Wing Commander and Freelancer series, Cloud Imperium is currently developing Star Citizen, a record-shattering crowd funded title that combines classic space sim gameplay with Hollywood-caliber visuals.


Cloud Imperium aims to pave new ground in game development by sharing the process with the players. Where game development was once hidden, Cloud Imperium has opted to share the process with those backing Star Citizen. Supporters come to know the team and follow them every step of the way as the game created. The community is closely engaged and their feedback Is considered in all aspects of game development, avoiding standard publicity to put Roberts’ epic vision directly in players’ hands.


Cloud Imperium has studios in Los Angeles, California ; Austin, Texas ; Manchester, UK and Frankfurt, Germany.

Manchester, England, United Kingdom (On-Site)

Manchester, England, United Kingdom (On-Site)

Manchester, England, United Kingdom (On-Site)

Manchester, England, United Kingdom (On-Site)

Frankfurt, Hessen, Germany (On-Site)

Frankfurt, Hessen, Germany (On-Site)

Manchester, England, United Kingdom (On-Site)

Manchester, England, United Kingdom (On-Site)

Manchester, England, United Kingdom (On-Site)

Manchester, England, United Kingdom (On-Site)

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