Junior Customer Success Data Manager

3 Months ago • All levels • Customer Service

Job Summary

Job Description

The Customer Success Data Manager will help clients transmit fund data from fund companies to ISS FWW in organized formats. This involves written and telephone communication with clients, as well as coordinating and supervising the maintenance of data and documents related to investment funds. This role requires a proactive individual with strong communication skills and an interest in building long-term customer relationships.
Must have:
  • Accurate, independent, and reliable work ethic with high standards.
  • Open, communicative personality.
  • Enjoyment of interacting with customers.
  • Team player.
  • Logical, customer-oriented and solution-oriented thinking.
  • Basic technical understanding.
  • Experience in customer service / after sales.
  • German and English language skills.
Good to have:
  • Interest in building and maintaining long-term customer relationships.
  • Quick comprehension and high self-motivation.
  • Experience/training in the financial sector.
Perks:
  • A young, dynamic and motivated team.
  • A professional and exciting work environment with an open corporate culture.
  • A secure, responsible and long-term activity.

Job Details

Let’s be #BrilliantTogether

ISS FWW ist der führende deutsche Fondsdaten-Lieferant und gehört seit dem Jahr 2019 zum ISS-STOXX.

Mit den Daten aus der FWW-Fondsdatenbank unterstützt FWW-Fondsberater und Anleger dabei, fundierte Anlageentscheidungen zu treffen.

Wir suchen ab sofort für den Ausbau unseres Teams in Haar bei München Customer Success Data Manager (m/w/d) in Teil- oder Vollzeit.

Sie helfen unseren Kunden dabei, die Fonddaten von der Fondsgesellschaft in geregelten Formaten zu ISS FWW zu übermitteln.

Dazu bedarf es der schriftlichen und telefonischen Kommunikation mit unseren Kunden.

Außerdem sind Sie verantwortlich für die Koordination und Überwachung der Pflege von Daten und Dokumenten zu Investmentfonds.

Ihr Profil:

·       Genaue, selbstständige und zuverlässige Arbeitsweise mit hohem Qualitätsanspruch

·       Offene, kommunikative Art

·       Spaß am Austausch mit Kunden

·       Teamfähigkeit

·       Logisches, kundenorientiertes und lösungsorientiertes Denken

·       Technisches Grundverständnis

·       Erfahrung in der Kundenbetreuung / After Sales

·       Interesse am Aufbau und Pflege langfristiger Kundenbeziehungen

·       Schnelle Auffassungsgabe und hohe Eigenmotivation

·       Deutsch und Englisch in Sprache und Schrift

·       Idealerweise Erfahrungen/Ausbildung im Finanzbereich

Wir bieten:

·       Ein junges, dynamisches und motiviertes Team

·       Ein professionelles und spannendes Arbeitsumfeld mit einer offenen Unternehmenskultur.

·       Eine sichere, verantwortungsvolle und langfristige Tätigkeit.

FWW Fundservices GmbH Münchener Straße 14 85540 Haar bei München

#LI-TG1 #ASSOCIATE #FWW

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

 

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

 

Let’s empower, collaborate, and inspire.

 

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. 

ISS FWW is the leading German fund data disseminator and fund data distributor helping investment fund advisors and investors make thoughtful investment decisions through the provision of transparent, up-to-date, and correct fund information across 1,500 data records on more than 33,000 investment fund share classes.

Visit our website: https://www.issgovernance.com       

View additional open roles: https://www.issgovernance.com/join-the-iss-team/      

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements. 

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About The Company

ISS STOXX GmbH, through its group companies, is a leading provider of comprehensive and data-centric research and technology solutions that help capital market participants identify investment opportunities, detect qualitative and quantitative portfolio company risks, and meet evolving regulatory requirements. With roots dating back to 1985, we today deliver world-class benchmark and custom indices across asset classes and geographies and serve as a premier source of independent corporate governance, sustainability, cyber risk, and fund intelligence research, data, and related offerings. Our products and services give clients the scale and leverage they need to grow their business more effectively and efficiently.

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