Junior QA Analyst

1 Month ago • 1 Years + • Quality Assurance • $45,000 PA - $55,000 PA

Job Summary

Job Description

We are a web3-focused mobile gaming company seeking a talented Junior QA Analyst passionate about delivering exceptional user experiences. Your role will involve testing game features, identifying and documenting defects, and ensuring seamless gameplay across platforms. You will collaborate with the development team, conduct performance and usability testing, and contribute to overall game quality improvement. Responsibilities include managing customer support tickets, creating reports, identifying and testing analytics bugs and metrics, updating roadmaps, collecting data for product management, participating in LiveOps strategies, researching best practices, providing recommendations for retention and engagement, proposing and implementing A/B tests, optimizing ad networks, assisting with App Store Optimization, working with game designers on new features, replying to support tickets professionally, moderating community boards, reporting major issues, adjusting player inventory, and generating game health reports. You will also work closely with the Art Director and Game Director to implement UI features, address conflicts between UI and game design, prioritize UI asset creation, and engage with development partners to maintain the creative vision.
Must have:
  • Manage customer support (UserVoice, online, reviews)
  • Create weekly support/health reports
  • Report analytics bugs on Jira
  • Identify, define, and test events/metrics/dashboards
  • Create and distribute game reports
  • Update game roadmaps
  • Collect data for PM reports
  • Participate in LiveOps strategies
  • Research best practices and competitor games
  • Provide recommendations for retention/engagement/monetization
  • Propose and implement A/B tests
  • Optimize ad networks
  • Assist with App Store Optimization
  • Work with Game Designers on new features
  • Reply to support tickets promptly
  • Moderate community boards
  • Report major game issues
  • Adjust player inventory for user issues
  • Generate weekly game health reports
  • Ensure customer satisfaction
  • Implement UI features with design/user feedback
  • Resolve UI/design/technical conflicts
  • Prioritize and oversee UI asset creation
  • Deliver high-quality visuals
  • Proactively report blockers and seek feedback
  • Manage workload and meet deadlines
  • Some experience playtesting or QA internships
  • Avid gamer, sports games, RPG, mobile idle games interest
  • Strong communication and collaboration skills
  • Fluency in English (spoken and written)
Good to have:
  • Good usage of Jira
  • Data collection and research
  • Avid mobile gamer
  • Love of sports, especially baseball
Perks:
  • Company events
  • Dental care
  • Extended health care
  • Vision care
  • Work from home

Job Details

Company Overview

We are a web3-focused mobile gaming company that creates innovative, immersive, and engaging gaming experiences for our players. Our games are designed to leverage the latest blockchain technology and give players the ability to truly own their in-game assets. This position reports to the CGO. Love of sports, especially baseball will be considered a plus

Job Summary

Magmic is in search of a talented and versatile Junior QA Analyst with a genuine passion for gaming and delivering exceptional user experiences. As a Junior QA Analyst, you’ll be responsible for testing game features, identifying and documenting defects, and ensuring a seamless gaming experience across platforms. Collaborate with the development team, conduct performance and usability testing, and contribute to the overall improvement of game quality. Your role is crucial in delivering high-quality gaming products to our users while adhering to industry best practices.

Key Responsibilities

  • Manage Customer Support (Uservoice Tickets, Online, and Reviews).
  • Create Weekly Support/Health reports
  • Report analytics bugs on Jira to help the QA lead understand customer messages.
  • Identify, define, and test events, metrics, and dashboards to measure the performance of the games and their features
  • Help in the creation and distribution of Reports for our games.
  • Work with team members to update the Roadmap for our games.
  • Collect data for PM reports and meetings.
  • Participate in the definition of LiveOps strategies related to the content, targeting, promotions, acquisition and update releases to maximize the game’s potential
  • Research best practices alongside playing and testing competitors’ games.
  • Using researched data, provide clear recommendations to optimize retention, engagement, and monetization of in-game features.
  • Propose AB tests, ensure their correct implementation, and present key findings
  • Help to optimize our integrated ad networks to maintain and grow advertisement revenue sources.
  • Help with game App Store Optimization strategy
  • Work with Game Designer(s) to identify new features to improve game performance.
  • Reply to Support Tickets in a timely and professional manner.
  • Moderate and manage the games’ community boards.
  • Support the Product Management team by reporting major issues in games.
  • Adjust player inventory to manage user-level issues.
  • Generate a weekly report of Game Health.
  • Keep our customers satisfied and coming back for more.
  • Work closely with the Art Director and Game Director to implement UI features, incorporating Design and User feedback for continuous refinement.
  • Address conflicts between UI visual direction and game design needs or technical constraints, offering creative solutions.
  • Prioritize, plan, and oversee the creation of UI assets, ensuring consistency with the project’s creative vision.
  • Engage with development partners to deliver and maintain the creative vision, ensuring the delivery of visually striking and high-quality visuals.
  • Manage responsibilities, proactively report blockers, and seek feedback to resolve issues effectively.
  • Autonomously regulate workload, meet time-sensitive requests, and resolve challenges that may arise.

Requirements

  • Some experience playtesting or QA internships
  • Interests: Avid gamer, Sports games, RPG and Mobile idle games
  • Strong communication skills and a collaborative mindset.
  • Fluency in English, both spoken and written.

Bonus Points

  • Good usage of Jira
  • Data collection and research
  • Avid mobile gamer

If you are passionate with a strong background in mobile game development, then we would love to hear from you!

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Vision care
  • Work from home

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday

Application question(s):

  • Are you comfortable with mobile games?
  • Are you involved in any mobile game communities?
  • Have you worked on any mobile or video game project?

Experience:

  • QA/QC: 1 year (required)

Work Location: Hybrid remote in Ottawa, ON

Application deadline: 2024-05-28
Expected start date: 2024-06-10

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About The Company

We are a web3-focused mobile gaming company that creates innovative, immersive, and engaging gaming experiences for our players. Our games are designed to leverage the latest blockchain technology and give players the ability to truly own their...

Ottawa, Ontario, Canada (Hybrid)

Ottawa, Ontario, Canada (Hybrid)

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