Junior Setup Manager
Job Summary
Job Description
As a Junior Setup Manager at SOFTSWISS, you will be responsible for building strong, long-term relationships with clients, understanding their business specifics, and providing assistance with technical problems. You will conduct product training, create manuals, and collect client feedback. This role involves daily consultations, and interaction with the development team. The successful candidate will have excellent communication, problem-solving, and analytical skills, with experience as an Account Manager or Support Specialist. You will be expected to work in a fast-paced environment and manage stress effectively, working both independently and as part of a team.
Must have:
- Fluent in English (B2) and Russian (native)
- Strong communication and analytical skills
- Experience as Account Manager or Support Specialist (1+ year)
- Ability to work in fast-paced environment
- Self-organization and ability to prioritize tasks
Good to have:
- Negotiation experience
- Experience in the IT field
- Knowledge of Chinese
Perks:
- Full-time work opportunities
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- An additional 1 day off per calendar year
- Generous referral program
- Training, internal workshops and conferences
Job Details
Overview:
SOFTSWISS continues to expand the team and is looking for a Junior Setup Manager. We need a true, experienced, and accomplished professional who shares our culture and values.
About Product:
Affilka – Affiliate Management Platform
A software platform to manage, track, and analyse affiliate performance.
Learn More
Key responsibilities:
- Building strong long-term relationships with clients and key people on the clients’ side
- Understanding the specifics of the client's business, analysis of the client's requirements
- Assistance in solving technical problems
- Daily consultations on using the product
- Conducting product trainings and demonstrations for clients and their teams
- Creating manuals and documentation on the use of the product for customers
- Interacting with the development team, collection and analysis of clients’ feedback
Requirements:
- Written and spoken English – B2; Russian - native or close to native
- Strong communication, problem-solving and analytical skills
- Experience as an Account Manager, Support Specialist for at least 1 year
- Ability to work in a fast-paced manner and manage stress
- Self-organization and ability to prioritize tasks
- Ability to work both independently and in a team
Nice to have:
- Negotiation experience
- Experience in the IT field
- Knowledge of Chinese
What we offer:
- Full-time work opportunities
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- An additional 1 Day off per calendar year
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
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