Junior Support Technician

1 Day ago • 2 Years +

About the job

Summary_{By Outscal}

Skydance Animation seeks a Junior Support Technician to manage tickets, maintain Windows 10 & Rocky Linux, and support servers, networks, and hardware/software. Strong experience in IT support, ticketing systems, and network maintenance is required.

Skydance offers a dynamic, inclusive, and ever-evolving culture where innovative ideas are welcomed, and growth fostered. The partnership between unique creativity and technological advancements are demonstrated within each pillar of the company. At the heart of it all is a commitment to boldly entertaining and relevant storytelling.

While all Animation studios look to hire people who are creative and hard-working, Skydance Animation is specifically looking for pioneers who seek to push the limits of what the world’s most collaborative art form can achieve, and to give those pioneers the space and the resources to build a new studio that’s doing something different.

---

As a Junior Support Technician, you will be responsible for maintaining and managing tickets/incidences and customer requests.

Responsibilities

Manages Windows 10 and Rocky Linux (users, permissions, policies, local storage, Install apps, etc.).
Performs the installation, support and maintenance of the servers, computer systems and wireless and local area networks.
Performs the installation, configuration, layout and maintenance of hardware and software equipment.
Solves, manages and documents customer queries, tickets and requests and develops other departmental administrative tasks.
Solves most tickets in the first contact and otherwise escalates it.
Configure mobile devices.
Performs scripts in different languages (Power Shell, Python and VB Script) to improve and maintain the environment.
Tests internal developments.
Monitors and updates the inventory of hardware and software.
Ensures that the quality standards required for the support service are met.
Assists other team members, when necessary.
Follows Supervisor’s and Lead´s guidance.

Requirements

At least 2 year of professional experience in IT departments.
Experience with logging tools and ticketing management.
Experience in design, installation, diagnosis and maintenance of local area networks, wireless networks, network electronics and IT security.
Knowledge and experience in the integration of new applications and new hardware in user equipment and inventory maintenance.
Knowledge and experience in different OS: LINUX (Rocky, CentOS, Ubuntu), OS X, Windows, Windows Server.
Medium English level required.
Spanish desirable.

#Animation #LI-Hybrid

Skydance is proud to be an equal opportunity employer committed to building and fostering a diverse, equitable, and inclusive workforce. We welcome and consider applicants for employment regardless of race, color, religion, age, sex, national origin, citizenship, sexual orientation, gender identity or expression, marital status, pregnancy status, military/veteran status, disability, or any other protected category. Diversity in the workplace is not just a commitment, it is who we are and a reflection of what makes our world special.

Recruitment Fraud Alert

It has come to our attention that there may be fraudulent activity by individuals impersonating our Talent Acquisition team. Skydance will only contact you from an official “@skydance.com” email address. If you suspect that you are being contacted by an unauthorized person or believe that the correspondence you have received is suspicious, please do not click on any links or attachments in such emails and submit any questions or concerns to our information security team at information.security@skydance.com.

6 skills required for this role

Boost these skills to join the top 1% applicants for this job

About The Company

skydance

40 Active Jobs

About Skydance Media

Skydance is a diversified media company founded by David Ellison in 2010 to create high quality, event-level entertainment for global audiences. The Company brings to life stories of immersive worlds across its feature film, television, and interactive platforms. Its feature films include Mission: Impossible - Fallout, Annihilation, LIFE, Jack Reacher: Never Go Back, Star Trek Beyond, Mission: Impossible – Rogue Nation, Terminator Genisys, World War Z, Star Trek Into Darkness, G.I. Joe: Retaliation, Jack Reacher, Mission: Impossible – Ghost Protocol, and True Grit. Skydance’s upcoming film releases include Top Gun: Maverick, Gemini Man, The Old Guard, 6 Underground and the nwe untitled Terminator film. In 2017, Skydance formed an animation division to develop and produce a slate of high-end feature films and television series in partnership with Spain’s Ilion Animation Studios. Skydance Television launched in 2013. Its current slate includes Emmy-nominated Grace and Frankie on Netflix, Altered Carbon on Netflix, Jack Ryan on Amazon, and Condor on AT&T Audience Network. Skydance Interactive launched in 2016 to create and publish original and IP-based virtual reality experiences and video games. Skydance Interactive recently debuted its first original title – Archangel, a story-driven VR shooter.

About Skydance Interactive

Skydance Interactive creates and publishes original and IP-based virtual reality games. The division of Skydance Media was launched in 2016 through the acquisition of The Workshop Entertainment. Skydance Interactive’s first VR offering is Archangel, launched on July 18th 2017. Skydance Interactive in 2017 partnered with Skybound Entertainment to develop a number of original virtual reality video games based on the expansive world of The Walking Dead universe. The Walking Dead VR game will be the inaugural co-developed title from both companies. The studio is located in Marina del Rey, CA.

About Animation

In 2017, Skydance formed an animation division to develop and produce a slate of high-end feature films and television series in partnership with Spain’s Ilion Animation Studios. Skydance’s first three animated features are Luck, Split (working title), and Powerless (working title). Luck, directed by Alessandro Carloni (Kung Fu Panda 3) and written by Jonathan Aibel & Glenn Berger, is a comedy that pulls back the curtain on the millennia-old battle between the organizations of good luck and bad luck that secretly affects our daily lives. Split, directed by Vicky Jenson (Shrek) and written by Linda Woolverton, tells the story of Elian, a teenager who comes of age using her magical powers to defend her family when the opposing forces of light and darkness threaten to divide her kingdom. Nathan Greno (Tangled) is set to direct Powerless. The studio is located in Los Angeles, CA.