Junior Technical Support

Job Summary:

We are looking to add a Junior Technical Support in Changsha, China within our EM Labs team.

It is a great opportunity to work in a tech-driven company. In a relaxed and friendly environment, our headquarters are in the heart of the city, at Runhe Financial Center, full of interesting and challenging projects.

Company Intro:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and 1200⁺ employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remains a founder-owned private company.

What You'll get to do:

• Answer questions from other teams, like external, other develop team, integration team, etc.,;
• Answer questions from Email and Jira;
• Monitor stage/prod status;
• Maintain our deployment board;
• Maintain integration list, operator configuration information etc.,
• Maintain and send the release note;
• Check stage/prod status after new version has been deployed at stage/prod;
• Maintain the developer documentation and ensure it is up-to-date and us.

Requirements:

• Above 1⁺ years of practical experience in Web Testing;
• Solid in REST API testing;
• Functional, regression, usability, and GUI testing;
• Requirements review and analysis;
• Practical experience in Agile/Scrum development processes;
• Knowledge of bug tracking tool(s) and process (JIRA);
• Understanding web-application and browser functioning principles;
• Understanding of client-server architecture and communication principles;
• Experience with Postman/Fiddler;
• Have willing to learn new technologies;
• Excellent interpersonal skills and writing skills;
• Fluent in reading and written English;
• Good spoken English is a plus.

Nice to have skills:

• Experience in Scrum and delivering working tested software in each iteration;
• Bachelor’s degree in computer science or Applied Mathematics;
• Basic knowledge of programming language (Java, JS, Python);
• Any background related to Sports Book, Sports Betting applications, Player and Transactions Management platforms, ERP applications;
• Fast learner.

Here's what we offer:

• Start with 20 days of annual leave, with 2 additional days added each year, up to 30 days by your fifth year with us. Enjoy an additional 13 public holidays and time off for special events, including parental leave, sick leave, bereavement leave, and marriage leave.

Stay Healthy: 10 sick leave days per year, no doctor's note required.

Support for New Parents:

22 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.

4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

• Our office perks include on-site massages, and frequent team-building activities in various locations.

Benefits & Perks:

• Monthly lunch allowance.
• English courses.
• Onsite gym.
• Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!