Key Account Manager

1 Year ago • 3-5 Years • Account Management

Job Summary

Job Description

Evolution, a leading developer of online casino entertainment products and services, is seeking a Key Account Manager. This role involves acquiring, maintaining, and optimizing business relationships and partnerships to achieve key performance indicators. The Key Account Manager will build relationships, increase customer loyalty, and deliver personalized experiences. Responsibilities include working with internal stakeholders to optimize strategy, presenting company products and upcoming game releases, managing promotional campaigns, and acting as an intermediary and escalation point for customers. The role requires ensuring timely and successful delivery of company solutions according to customer needs and objectives.
Must have:
  • Account Manager experience (3-5 years)
  • Online B2B industry experience (gaming preferred)
  • Strong commercial awareness
  • Client management skills
  • Analytical and strategic thinking
  • Passion for sales and negotiation
  • Excellent English communication skills
  • Proficiency in Microsoft Office Suite
Good to have:
  • Portuguese language skills
  • Power BI proficiency
Perks:
  • Competitive remuneration package
  • Comprehensive training
  • Professional and personal development
  • Dynamic working environment
  • International environment experience

Job Details

Company Description

About Us

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 17,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).

Job Description

The Key Account Manager is responsible to acquire, maintain, and optimise business relationships and partnerships to achieve business KPI’s. This will be by building relationships, increasing loyalty, and providing customers with the most relevant, personalised, and rewarding experience in a sustainable way.

Main Responsibilities:

  • Working closely with internal stakeholders to optimise strategy and ensure KPI targets are met
  • Representing the entire range of the Company’s products
  • Distributing and presenting information to customers about upcoming game releases and opportunities
  • Liaising with in-house resources and operators to undertake promotional campaigns fulfillment.
  • Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise
  • Establishing and maintaining effective key account relationships
  • Act as an intermediary between internal departments and customers
  • Acting as an escalation point for customers for any issues, and drive resolution action
  • Providing root-cause analysis, driving continuous improvement and execution of solutions
  • Proactively assessing, clarifying, and validating customer needs on an ongoing basis
  • Ensuring the timely and successful delivery of Company solutions according to customers’ needs and objectives.

 

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.

Qualifications

Experience & Qualifications Required:

  • Previous experience within online B2B industry, ideally in online gaming industry. Experience as Account Manager (3-5yrs)
  • Sound commercial awareness and knowledge of business development
  • Demonstrate a clear knowledge of how to generate results in a complex commercial environment
  • Experienced at effective client management.
  • Proven team management capabilities
  • Be analytical with the ability to think strategically
  • Have a genuine passion for sales, negotiation, decision-making, and problem-solving
  • Educational background in a related field would be preferred
  • Strong communication and written ability in English (portuguese language would be an asset)
  • Proficiency with Microsoft Office Suite, such as Excel and PowerPoint. Power BI would be an asset.
  • Be presentable, willing to travel and work outside of normal office hours.
  • Any other ad hoc duties related to the role

Additional Information

We offer:

  • Competitive remuneration package
  • Comprehensive training
  • Professional and personal development
  • Dynamic working environment
  • Outstanding experience in an international environment

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About The Company

Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands. We broadcast 24/7/365 in more than 15 languages from our broadcasting studios. At the core of our floor operations are our Game Presenters and Game Hosts, who lead the game in front of the camera and our Shufflers, who prepare the cards. It goes without saying that we also provide world-class career opportunities for talented individuals and as such have attracted the best local and international talent which has been a big part of our overwhelming success.

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