Key Account Manager

1 Month ago • All levels • Account Management

Job Summary

Job Description

Kaizen Gaming, operating Betano in 19 markets, seeks a Key Account Manager for the Brazilian market. This role focuses on managing a portfolio of high-net-worth customers, building strong relationships, and enhancing loyalty and retention through personalized experiences. The manager will ensure sustainable play levels, provide timely rewards, and act as the primary point of contact for customers. Responsibilities include proactive engagement with customers at various lifecycle stages, organizing events in collaboration with the Hospitality and Sponsorship Team, monitoring market trends, and initiating targeted campaigns. The role also involves understanding customer behaviors and preferences to develop strategies and representing the voice of Key Accounts to improve the overall customer experience.
Must have:
  • Manage customer portfolio and build relationships
  • Ensure timely provision of rewards
  • Deliver top-tier customer service
  • Target individual customers for growth
  • Plan and host Key Account events
  • Monitor market performance
  • Initiate campaigns for Key Accounts
  • Acquire in-depth customer knowledge
  • Bachelor's/Master's in Marketing/Business
  • Customer-facing work experience
  • Native Portuguese Speaker
  • Excellent English command
  • Strong relationship-building skills
  • Commercial acumen and analytical skills
  • Excellent MS office skills
  • Outstanding communication skills
  • Passion for online gaming industry
  • Sense of responsibility and reliability
  • Ability to work within a team
Good to have:
  • Key customer management experience

Job Details

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. 

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let’s start with the role

The Key Account Manager will oversee the portfolio of high-net-worth customers in the Brazilian market, focusing on building relationships with Key Accounts. This role emphasizes enhancing loyalty, delivering personalized and rewarding experiences, all within a sustainable framework. It offers a unique opportunity to engage with high-value customers, providing them a world-class experience while promoting responsible gambling and sustainability.

 As a Key Account Manager, you will:

  • Manage the customer portfolio and establish strong personal relationships to foster loyalty, retention, and increased lifetime value by maintaining their customary and sustainable play levels;
  • Monitor individual customer performance and ensure timely provision of rewards, both online and offline, aligning with business requirements; 
  • Deliver top-tier customer service to assigned customers, acting as the primary point of contact through all available channels and for any related issues;
  • Proactively target individual customers with appropriate actions at strategic points in their lifecycle (new Key Accounts, churning, lapsed, returning, big winners, etc.) to drive growth and activity;
  • Strategically plan and host diverse local or global Key Account events, collaborating with the Hospitality and Sponsorship Team, including hospitality at sporting events, concerts, luxury dinners, and entertainment outings, collaborating with the Hospitality and Sponsorship Team;
  • Monitor market-level performance and comprehend emerging trends;  
  • Initiate campaigns tailored to stimulate activity among assigned Key Accounts, ensuring prompt generation, tracking, and reporting of results;
  • Acquire in-depth knowledge of customers (playing behaviors, preferences, dislikes) to build respective strategies;
  • Play a vital role in driving business success by representing the voice of Key Accounts and providing valuable feedback and innovative ideas to enhance the overall customer experience.

What you will bring:

  • Bachelor’s and/ or Master's Degree in Marketing/Business Administration/Management or other relevant fields;
  • Work experience in a customer-facing environment. Key customer management will be considered a plus;
  • Native Portuguese Speaker and excellent command of English;
  • Strong relationship-building skills and a commitment to providing world-class service to our valued customers;
  • Commercial acumen, analytical and organizational skills, attention to detail;
  • Excellent MS office skills;
  • Outstanding written and verbal communication skills;
  • Passion for the online gaming industry, either as a customer or through prior work experience in the industry;
  • A sense of responsibility, reliability, and a proven ability to work well within a team;
  • Professional appearance, and a willingness to travel and work outside of regular office hours.

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About The Company

Kaizen Gaming is one of the biggest and fastest growing GameTech companies in the world. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world. 


We operate two brands in 13 countries: Betano (Portugal, Romania, Germany, Brazil, Bulgaria, Czech Republic, Chile, Peru, Ecuador, Canada-Ontario, Nigeria) and Stoiximan (Greece, Cyprus), and employ more than 2,200 people across three continents. Obsessed with our customers, we use technology and data to constantly push the boundaries of online gaming entertainment. 


Why work with us


💻Tech the Ride | Our Adventure

We have made it our quest to shape and influence the GameTech industry globally. We Kaizeners move fast and make things happen: we imagine, develop and build with no

limitations. Working here means getting the freedom to explore as you help us create the technology that powers entertainment.


😎Pick #oneteam | Our Culture

We each have a role to play in building a company culture we can all trust. We Kaizeners are open, direct and respectful; we support each other to reach our goals as

#oneteam. Working here means facing challenges that inspire the team to be on its A-game to get the job done.


☝ Level up | Our Growth

We know our hard work will take us places. We Kaizeners get plenty of opportunities to supercharge our potential as the company grows, overcoming challenges with the support of our colleagues. Working here means continually finding new boundaries to push and new career horizons to reach.


Press Play on Potential!

Join our #oneteam

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