Key Account Manager

Spin Master is a leading global children's entertainment company, creating exceptional play experiences through it’s three creative centres: Toys, Entertainment and Digital Games. With distribution in over 100 countries, Spin Master is best known for award-winning brands PAW Patrol®, Bakugan®, Kinetic Sand®, Air Hogs®, Hatchimals®, Rubik’s Cube® and GUND®, and is the global toy licensee for other popular properties.

What will you work on?

The Key Account Manager is the lead point of contact for all matters specific to his/her customers. They are responsible for building and maintaining strong, long-lasting customer relationships, overseeing customer account management, including negotiating contracts and agreements to maximise the profit.

How will you create impact?

• Developing annual business plans that deliver upon company goals and meet customer needs
• Deliver product presentations, business proposals and ad plans to customers on time
• Understand the customer timelines and proactively provide customers with all information and materials required to make decisions and manage business effectively
• Work with support team to develop forecasts that best reflect market realities; update forecasts as required, on a monthly basis as a minimum
• Timely and effective review of actual performance to ensure goals are achieved and adjust plans as necessary
• Manage customer specific budgets and update salesforce
• Analysis of sell through data and market intelligence to maximise business opportunities while minimising risk
• Communicate clearly and efficiently with customers; and provide fast solutions to challenges
• Work proactively and effectively with team members to deliver best possible customer service
• Work in a team environment, providing feedback and coaching to your account management team
• Quickly gain a thorough understanding of all account business objectives and marketing plans by gaining multi-level and cross functional contacts within your account portfolio
• Develop innovative sales and marketing led account plans that will maximise Spin Master Italia’s performance within each account
• Co-ordinate trade marketing and marketing activity within your accounts to ensure delivery of planned volume, distribution and profit targets
• Maximise account profitability through strategic business planning including delivery of volume, revenue and margin and creative promotional work and good use of data to provide category solutions
• Work closely with accounts to gain joint agreement on objectives for sales growth whilst managing each account selections process
• Negotiate at senior level to ensure Spin Master Italia maximises the advantage of long term supply agreements and optimises all elements of the marketing mix
• Accurate forecasting and working closely with the planning team to ensure stock is delivered to accounts as required
• Flexibility regarding accounts managed
• Actively work as part of a team to create a solution oriented culture, leading by example
• Maintain and further develop the strong commercial and personal relationships between Spin Master Italia and the account base and ensure Spin Master Italia remains a preferred supplier

How will you fit into the team?
The Key Account Manager reports to the Sales Manager Mass Market

What are your skills and experience?

• Bachelor’s Degree in Business, Marketing or related area
• Experience in similar role in the Toy industry preferred
• Demonstrated success managing a business portfolio with a national retailer, toys retailer preferred
• Retail experience either at store level or retail planning experience is an asset
• Customer driven approach and a “go-getter” attitude
• Ability to build and maintain relationships, both externally and internally
• Proficiency in MS Office software (Excel, Word, PowerPoint). Salesforce an asset
• Demonstrated organisational, planning and communication skills
• Goal oriented to achieve targets through self-motivation, persistence determination
• Ability to create and maintain business presentations, Excel files, read POS reports
• Able to travel, full clean driving license

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What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.

• Growth and Career Opportunities
• Flexible Work Hours
• Innovation, Collaboration and Fun
• Comprehensive Benefits
• Other fun Perks!

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at and we will work with you to meet your accessibility needs.

We do appreciate all interest; however only those selected for interview will be contacted.