Knowledge Management Analyst - Global Payment

1 Month ago • 2 Years + • Operations

Job Summary

Job Description

The Global Payment team at ByteDance seeks a Knowledge Management Analyst to manage Standard Operating Protocols (SOPs). Responsibilities include developing, documenting, and implementing SOPs; collaborating with stakeholders (including regulatory bodies); ensuring compliance with regulations and internal policies; reviewing and updating SOPs; analyzing workflows for optimization; providing training; acting as an escalation point for SOP-related issues; and working with Risk, Compliance, and Automation teams. The ideal candidate possesses strong analytical and problem-solving skills, experience in cross-functional collaboration, and proficiency in the Microsoft Office Suite. Experience in operational process management or SOP development within financial services is preferred.
Must have:
  • SOP management
  • Cross-functional collaboration
  • Process improvement
  • Regulatory compliance
  • Analytical & problem-solving skills
  • Microsoft Office Suite proficiency
Good to have:
  • Bachelor's degree in finance/economics
  • Experience in financial services

Job Details

Responsibilities
Team Introduction The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok. Job Responsibilities: - Serve as the primary point of contact for all operational aspects related to Standard Operating Protocols (SOPs), ensuring smooth execution and adherence. - Develop, document, and implement SOPs to drive consistency and efficiency in operations. - Collaborate with internal and external stakeholders, including regulatory bodies, compliance teams, and operational units, to standardize best practices. - Monitor and ensure compliance with industry regulations and internal policies across global operations. - Conduct regular reviews and updates of SOPs to align with evolving business needs and regulatory changes. - Analyze operational workflows and identify areas for process optimization and risk mitigation. - Provide training and guidance to teams on SOP adherence and implementation. - Act as an escalation point for operational issues related to SOP compliance, ensuring timely resolution and effective communication. - Work closely with Risk, Compliance, Quality Assurance, and Automation teams to enhance operational effectiveness.
Qualifications
Minimum Qualifications: - Exceptional analytical and problem-solving skills. - Proven experience in managing cross-functional collaborations and driving process improvement. - Ability to work in a fast-paced, global environment with multiple stakeholders. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Preferred Qualifications: - Bachelor degree in finance or economics related majors. - 2+ years of experience in operational process management, SOP development or a related field within financial services.
Job Information
About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Similar Jobs

The Walt Disney Company - Resort Call Center Representative

The Walt Disney Company

Hong Kong (On-Site)
2 Months ago
ByteDance - Data Center Security Program Manager, Data Center Development

ByteDance

Singapore (On-Site)
6 Months ago
Every matrix - KYC & Compliance Officer

Every matrix

Sliema, Malta (Hybrid)
2 Weeks ago
Streamline Media Group  Inc  - Accounting Associate

Streamline Media Group Inc

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
4 Months ago
Corsair - IE Engineer

Corsair

Taoyuan City, Taiwan (On-Site)
1 Month ago
Corsair - Store Manager

Corsair

Milpitas, California, United States (On-Site)
2 Weeks ago
Google - Program Manager II, Compliance and Risk Management, Telecommunications

Google

Reston, Virginia, United States (On-Site)
2 Weeks ago
Playtech - English Speaking Game Presenter

Playtech

Magdalena Del Mar, Lima Province, Peru (On-Site)
3 Months ago
Google - Quality Control Manager

Google

Gurugram, Haryana, India (On-Site)
2 Weeks ago
Google - Mosquito Biologist/Scientist

Google

Singapore (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

e2 open - Billing Analyst (Contract)

e2 open

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Day ago
Humanitarian Operations - Administrator

Humanitarian Operations

Edinburgh, Scotland, United Kingdom (On-Site)
1 Month ago
Biofire DX - Associate Principal Controls Engineer

Biofire DX

Hazelwood, Missouri, United States (On-Site)
3 Months ago
Outbrain - Strategic Account Coordinator

Outbrain

London, England, United Kingdom (On-Site)
22 Hours ago
Zones - Key Account Manager

Zones

Chennai, Tamil Nadu, India (On-Site)
6 Months ago
Daybreak Game Company LLC - QA Analyst (Temp)

Daybreak Game Company LLC

San Diego, California, United States (On-Site)
10 Months ago
GoMotive - Senior Finance Operations Analyst

GoMotive

(Remote)
1 Day ago
Clear Watery Analytics - Technical Data Analyst

Clear Watery Analytics

Noida, Uttar Pradesh, India (On-Site)
19 Hours ago
Nintendo - Intern - Field Merchandising Operations

Nintendo

Redmond, Washington, United States (On-Site)
6 Months ago
Warner Bros Games - Stage - Business Development Category Management (Derivative Products)

Warner Bros Games

Neuilly-sur-Seine, Île-de-France, France (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Luxoft - Lead Java Developer (for Trading Application)

Luxoft

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Remote)
4 Months ago
Larian Studios - Senior Technical Rigger

Larian Studios

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
5 Months ago
Coda - Financial Crime Compliance (Associate/Senior Associate)

Coda

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
8 Hours ago
sitecore - Senior Frontend Engineer

sitecore

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
3 Months ago
Xsolla - Finance Operations Intern

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Week ago
Coda - Product Marketing Manager

Coda

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
1 Day ago
NinjaVan - Intern, Human Resources

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
6 Months ago
INTEL - Graduate Talent (ISCP SV SOC Emulation)

INTEL

Penang, Malaysia (Hybrid)
19 Hours ago
NinjaVan - Manager, Sales (Client Success Management)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
6 Months ago
Mattel  Inc  - Supervisor Production

Mattel Inc

Perai, Penang, Malaysia (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Modulate - Customer Support Manager

Modulate

Cambridge, England, United Kingdom (Hybrid)
1 Week ago
Tesla - Parts Manager - BENELUX

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Google - Service Delivery Manager, Ads Content Operations

Google

Hyderabad, Telangana, India (On-Site)
2 Weeks ago
Milestone - Director, Regional Business & People Support, Bulgaria

Milestone

Sofia, Sofia City Province, Bulgaria (Hybrid)
2 Weeks ago
OKX - Local Operations Specialist

OKX

İstanbul, Türkiye (On-Site)
6 Months ago
Ubisoft - Payment & Analyst Assistant - Internship

Ubisoft

Paris, Île-de-France, France (On-Site)
1 Month ago
Trek - District Manager

Trek

United States (Remote)
2 Months ago
Google - Site Lead, Data Center Server Operations

Google

Montevideo Department, Uruguay (On-Site)
2 Days ago
Nagarro - Associate Director, Operations

Nagarro

Mexico (Remote)
6 Months ago
Tesla - Service Advisor

Tesla

Hamburg, Hamburg, Germany (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Where imagination meets innovation, delivering limitless gaming experiences.

San Diego, California, United States (On-Site)

San Jose, California, United States (On-Site)

Dubai, Dubai, United Arab Emirates (On-Site)

New York, New York, United States (On-Site)

San Jose, California, United States (On-Site)

San Jose, California, United States (On-Site)

Seattle, Washington, United States (On-Site)

View All Jobs

Get notified when new jobs are added by ByteDance

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug