KYC Analyst

ABOUT THE ROLE 

As a KYC Analyst you will:

• Communicate with applicants via email (non-call center environment)
• Review and verify member data and documentation as part of the company’s CDD and EDD processes
• Liaise with internal compliance personnel on the shaping and application of KYC policy
• Identify areas of improvement that improve efficiency and member experience
• Lend a hand whenever it may be needed in the business
• Be expected to work weekends, not every but some (rotation)

WHAT ARE WE LOOKING FOR 

The ideal candidate will have:

• Excellent spoken and written English skills
• Natural curiosity about KYC principles and processes
• Preferably experience working in KYC/compliance and a strong understanding of CDD and EDD processes
• Professional work experience, preferably in financial services though gaming would also be highly advantageous
• Previous client service experience or dealing with third party suppliers/partners
• An analytical mind – able to digest large data sets and spot patterns and trends with ease
• Good computer literacy

WHAT YOU WILL GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.