Lead Arterial Operator

Company Description

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Job Description

AECOM is seeking Lead Arterial Operators based in the Bradenton.

Lead Arterial Operators are responsible for overseeing operations staff who monitor the state arterial roadways in the areas covered by FDOT District 1 and possess a strong familiarity of the District’s arterial network. There are 1st and 2nd shift opportunities.

Among other tasks, Lead Arterial Operators’ responsibilities include:

• The Lead Arterial Operator is responsible for the direct management of arterial performance, discovery of operational issues and the rectification of those issues. The Lead Arterial Operator is stationed within the STMC, interacting with the freeway team to ultimately provide a seamless oversight of the District’s arterial roadway facilities.
• Manage arterial operations in accordance with the District 1 TMC Operations SOP.
• Monitors the status of traffic signal and system operations, arterial corridor congestion, traffic flow etc. by technology tools, including advanced traffic management systems, travel time monitoring tools, and CCTV cameras.
• Transmits event information to appropriate personnel.
• Implement appropriate signal operational adjustments under the guidance and supervision of Arterial Operation Engineer.
• Identifies traffic congestion along the arterial network, based on pre-defined performance measures, then developing and implementing traffic mitigation measures in a timely manner.
• Continuously monitor signal and system operation through CCTV cameras, Central Signal System Applications, real-time traffic data applications/websites to proactively identify intersection/signal operation issues rather than reactive after complaints received from others, and coordinate signal operation changes with the arterial operations engineers to improve operation and safety at signalized intersections and coordinated signal systems.
• Entering all scheduled and unscheduled events, congestion and detour routes into SunGuide software and disseminating information using ITS devices, associated applications, websites, and Florida 511 (FL511) system, including for major incidents reported to the TMC outside the Arterial coverage area defined under section 4.2.5, in accordance with District 1 TMC Operations SOP.
• Logs all activities into the Arterial Operator event logs and ensures that the quality of information is complete and concise.
• Detects, confirms and tracks equipment faults affecting arterial operations.
• Perform daily Arterial ITS infrastructure checks (CCTVs, DMS, MVDS, Video Wall, etc.) early in the mornings and open IT/ITS device failure tickets for malfunctions detected during the check.
• Coordinates with STMC/RTMC and other operations management personnel with regard to external agency communications and general control room coordination, and other personnel from signal maintaining agencies to obtain a full understanding of all arterial activity status.
• Produces daily shift, equipment malfunction, activity and phone logs that shall be disseminated to District management in a structure that shall enable weekly, monthly, and yearly analysis.
• Provides oversight, supervisor and direction to Arterial Operators
• Collaborates with Arterial Operations Engineer on complex signal operation plans and adjustments and provides operational input.
• Assists in the training of new Arterial Operators.
• Develops signal timing plans under the supervision of Arterial Operations Engineer.
• Perform FREEWAY Operator duties in accordance with guidelines as well per District 1 TMC Operations SOP, as and when needed.
• Coordinate with IT Consultants staff, ITS maintenance staff, signal maintaining agency staff and construction contractor staff as and when needed.
• Follow FDOT District 1 TMC Operations SOP, policies, procedures, guidelines, and preferences.
• All other tasks assigned by the Department.

Qualifications

Minimum Requirements:

• HS/GED Equivalent + 2 or more years prior experience as Traffic Monitoring Operator or other relevant experience.
• Must be able to remain in a stationary position for long periods while monitoring Intelligent Transportation Systems such as CCTV camera displays, ramp meters, law enforcement radio broadcasts, answering/responding to calls, and communicating with other staff or partnering agencies.
• Ability to operate software platforms and web-based applications.
• Must pass a state and federal criminal history/security background check; must also successfully complete Florida Department of Transportation fingerprint-based screening.
• Must pass a pre-employment drug screen.

Preferred Qualifications:

• Possess IMSA Level 2 Traffic Signal Field Technician certification.
• Previous experience working in a call center, customer service, 911 Operator, or dispatching environment
• Demonstrate ability to meet a high level of customer service expectations
• Experience in leading, mentoring, and evaluating personnel.
• Ability to work calmly and professionally in a fast-paced, high-pressure environment
• Previous experience working in a position that includes heavy telephone, radio, and computer usage
• Effective oral and written communications skills for in-person, radio, and phone conversations
• Ability to prepare detailed technical reports with understandable non-technical summaries.
• Knowledge of the SunGuide Software and related systems
• Knowledge of Traffic Signal Central System applications to review, identify and disseminate signal operation issues
• Ability to interpret or understand geographic information portrayed on a map and map-based applications
• Knowledge of interstates and state routes throughout Florida with geographic familiarity with the freeway system and arterial roadway
• Efficient and accurate data entry skills

Additional Information

• This position does not include sponsorship for United States work authorization.
• This position does not include relocation benefits.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.