Lead, Customer Engagement and Operations, Global Ads Marketing

About the job

This role is a part of the Advertiser Engagement and Operations team, which is the one-stop shop, center of excellence for scaled marketing outreach to Ads customers. This team is at the center of architecting how marketers connect with and enable success for Google Ads customers, delivering meaningful customer interactions at scale, with continually optimized messaging infrastructure, intelligence, and operations.

In this role, you will lead the Advertiser Engagement and Operations team that enables and guides marketers to deliver hyper-personalized, cross-channel, and high-impact customer interactions at scale. This team sits within the broader Ads Marketing and Center of Excellence (ACE) team and is the engine that powers all scaled marketing reaching Ads customers. In this role, you will develop a scaled marketing center of excellence, pushing the boundary of how marketers engage with customers. You and your team will identify opportunities and integrate GenAI capabilities to unlock new channels, drive operational efficiency, and amplify impact for customers. You will drive collaboration with various marketing teams to build scaled marketing campaigns and advocacy programs critical for the success of our advertisers. In this role, you will build strong cross-functional partnerships with marketing, vendor partners, infrastructure, and analytics teams to enable campaign execution and optimize existing processes.

Know the user. Know the magic. Connect the two. At its core, marketing at Google starts with technology and ends with the user, bringing both together in unconventional ways. Our job is to demonstrate how Google's products solve the world's problems--from the everyday to the epic, from the mundane to the monumental. And we approach marketing in a way that only Google can--changing the game, redefining the medium, making the user the priority, and ultimately, letting the technology speak for itself.