Lead Enterprise Engagement Manager
Job Summary
Job Description
The Rackspace Lead Enterprise Engagement Manager manages multiple medium-to-large, moderately complex projects with high-risk exposure. Responsibilities include developing project plans, managing customer expectations, aligning business objectives with service delivery, providing guidance on service utilization, creating business reports, collaborating with cloud engineers, leading root cause analysis, and coordinating stakeholder perspectives. The role requires strong project management skills, excellent communication and presentation abilities, and proficiency in data analysis. The manager ensures projects adhere to company policies and achieve defined benefits within time and cost constraints. The ideal candidate possesses a Bachelor's degree (or equivalent experience) and at least two years of relevant experience, with preferred certifications in Project Management, Scrum, and AWS.
Must have:
- Develop project plans and monitor progress
- Manage customer relationships and expectations
- Collaborate with engineering and stakeholders
- Lead root cause analysis and problem-solving
- Create and deliver business reports
- Proficient in data analysis and reporting
Good to have:
- Project Management Professional (PMP)
- Certified Scrum Master (CSM)
- AWS Cloud Practitioner
- Experience with Agile and traditional methodologies
4 skills required
Job Details
The Rackspace Lead Enterprise Engagement Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high-risk exposure. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result that can achieve the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Work Location: Remote in the United States of America
Key Responsibilities
- Develop project plans, define timeframe, prioritize tasks, and monitor progress to achieve objectives.
- Manage customers, align business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investments.
- Work with customers by utilizing your project management skills to put together onboarding schedules and tasks.
- Provide guidance on how best to utilize our services, provide an escalation point for issues and help provide reporting to ensure customers’ faith in the service.
- Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide.
- Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements.
- Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise.
- Coordinate different stakeholder perspectives to develop solutions; think holistically to increase efficiency across organizational boundaries.
- Make accurate judgments regarding the time required to complete work; proactively manage a team to ensure deadlines are successfully met; balance priorities simultaneously and seek guidance when necessary.
- Conducts presentations in executive settings to convey project management risk and technical information to stakeholders with varying comprehension levels.
- Use prescribed guidelines or processes in analyzing situations.
- Profile customer stakeholders to gain awareness of differing perspectives.
- Anticipate and take action to accomplish objectives; find alternatives; accept ownership for individual and team performance.
- Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintain focus despite competing priorities and frequent context shifting.
- Identify methods for collecting data, perform data analyses, and articulate findings.
- Develop simple models to understand the potential impacts of decisions under various scenarios.
Qualifications
- Bachelor's degree in a field related to the role required. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution is allowed, a regional equivalent to High School Diploma is required.
- A minimum of 2 years of experience in the field of the role is required.
- The following certs are preferred: Project Management Professional, Certified Scrum Master, AWS Cloud Practitioner.
- Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome.
- Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel.
The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.
The anticipated starting pay range for Colorado is: $128,300 - $188,210
The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $136,600 - $200,310
The anticipated starting pay range for California, New York City, and Washington is: $149,500 - $219,230
Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.
Work Location: Remote in the United States of America
#LI-AW1, #LI-Remote
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