Lead Field Service Technician

2 Months ago • 3 Years + • Facility Management

Job Summary

Job Description

The Field Service Technician will maintain fuel cell products in electric lift trucks. Responsibilities include performing preventative maintenance, resolving breakdowns, installing and servicing fuel cells, and reporting events. The role requires excellent technical, communication, and interpersonal skills. The technician will also need to troubleshoot and maintain high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems. Duties include diagnostics, software/hardware upgrades, on-call support, parts ordering, and administrative tasks. Safety and professional representation of Plug Power are essential.
Must have:
  • Maintenance and service of fuel cells at customer sites.
  • Perform diagnostics and troubleshooting.
  • Provide on-call and emergency support.
  • Valid driver's license and clean driving record.
  • Lift up to 50 pounds unassisted.
  • General mechanical aptitude.
Good to have:
  • Knowledge of lift truck operation and applications.
Perks:
  • Health, Dental & Vision Insurance
  • 401(k) with 5% company match
  • Bonus eligibility
  • Paid time off
  • Paid Holidays
  • Lifestyle Reimbursement Program
  • Education Assistance
  • Global access to mental health support
  • Employee Assistance Program

Job Details

Lead Field Service Technician

Status: Non-Exempt (hourly)                                                            

Department: Field Service

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills. 


Core Duties and Responsibilities

  • Maintenance and service of fuel cells at customer sites.
  • Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
  • Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
  • Providing on-call and emergency support service to customers as required
  • Purchasing tools, equipment, and parts for customer service and support as required. 
  • May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
  • May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
  • Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
  • Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
  • Exhibiting and enforcing safety procedures in the field or customer sites.
  • Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
  • Represent Plug Power in a professional manner at all times and in all interactions
  • Perform other duties as assigned.

Education and Experience

  • Minimum high school diploma or equivalent with technical electrical coursework
  • Three (3) or more years of direct experience in mechanical and electrical troubleshooting
  • Formal training and education may be also considered in lieu of direct experience
  • Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
  • Must be able to lift 50 pounds on regular basis unassisted
  • Knowledge of lift truck operation and applications is highly preferred
  • General mechanical aptitude is required
  • Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
  • Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
  • Excellent verbal and written communication skills
  • Creativity in solving technical problems
  • Ability to work independently
  • Uncompromising dedication to quality
  • Exceptional time management skills with the ability to handle multiple tasks
  • Punctual and reliable
  • Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug power

Pay Rate:

$24.00 - $25.00

We offer a robust total rewards package at Plug, and a brief summary is below:

✓Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. 

✓The above pay range, may not include local geographic pay variations. If there is an applicable geographic differential, a member of the HR team will discuss this during the interview process.

✓Health, Dental & Vision Insurance eligibility starting from the first day of hire

✓401(k) with 5% company match

✓Bonus eligibility

✓Paid time off including vacation, personal, floating holidays, sick and volunteer time off

✓Paid Holidays

✓ Lifestyle Reimbursement Program

✓Education Assistance

✓Global access to mental health support and counseling professionals

✓Employee Assistance Program

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Similar Jobs

Open Systems Technologies - Junior Project Manager – Strategy & Operations

Open Systems Technologies

Madrid, Community Of Madrid, Spain (On-Site)
2 Weeks ago
MiQ - Senior Director, Sales

MiQ

London, England, United Kingdom (Hybrid)
4 Weeks ago
IGG - Game Producer (SLG Project)

IGG

Hong Kong (On-Site)
8 Months ago
Minecast - Principal Engineer - Threat Protection

Minecast

Bengaluru, Karnataka, India (On-Site)
2 Months ago
bytedance - Lark Integrated Marketing Intern - 2025 Start

bytedance

Singapore (On-Site)
6 Months ago
hogarth - Facilities Analyst

hogarth

State Of São Paulo, Brazil (Hybrid)
1 Month ago
Enphase Energy - Field Service Technician

Enphase Energy

United States (On-Site)
2 Months ago
Cubic corporation - Field Service Technician 2

Cubic corporation

Greenford, England, United Kingdom (On-Site)
2 Months ago
Scopely - Head of Workplace & Facilities, EMEA

Scopely

Spain (On-Site)
8 Months ago
Tesla - Service Technician / Automotive Mechanic

Tesla

London, England, United Kingdom (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Sportskeeda - Content Writer - NBA & WNBA (PFN)

Sportskeeda

India (On-Site)
8 Months ago
Continental - Project Manager - Semiconductor Solutions

Continental

Frankfurt Am Main, Hessen, Germany (Hybrid)
2 Weeks ago
luxsoft - Production Application Support Consultant

luxsoft

Singapore (On-Site)
2 Months ago
Ansys - Strategic Account Executive

Ansys

(Remote)
2 Months ago
London stock Exchange - Senior Quality Engineer

London stock Exchange

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Salesforce - AI Technical Manager

Salesforce

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Tencent - Data Engineer Intern

Tencent

(On-Site)
4 Months ago
Trend Micro - Backend Engineer

Trend Micro

Manila, Metro Manila, Philippines (On-Site)
16 Years ago
CD PROJEKT RED - Recruitment Assistant

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Week ago
Western Digital - Staff Engineer, Equipment Engineering

Western Digital

Bayan Lepas, Penang, Malaysia (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Casa Grande, Arizona, United States

Reveal - Customer Success Manager

Reveal

Chicago, Illinois, United States (On-Site)
9 Months ago
Apple - Technical Product Manager, App Store Developer Reporting

Apple

Cupertino, California, United States (On-Site)
2 Weeks ago
Palo Alto Networks - Director, Head of Global Transfer Pricing

Palo Alto Networks

Santa Clara, California, United States (On-Site)
2 Months ago
Pika - Summer Research Internship

Pika

Palo Alto, California, United States (On-Site)
5 Months ago
SSC Technologies - Cobol Software Engineer

SSC Technologies

Montgomery, New Jersey, United States (Hybrid)
1 Month ago
Fox Factory - Sr Program Manager

Fox Factory

Gainesville, Georgia, United States (On-Site)
1 Month ago
Samsung Semiconductor - Senior Business Architect

Samsung Semiconductor

San Jose, California, United States (On-Site)
3 Months ago
Evolution  - Online Game Presenter 3PM-11PM Shift/ Paid Training/ Full Time Benefits $20-$25/hr.

Evolution

Atlantic City, New Jersey, United States (On-Site)
9 Months ago
Cadence - Product Marketing Manager (Cloud/EDA)

Cadence

San Jose, California, United States (On-Site)
2 Months ago
Unbroken Studios - Delivery Driver

Unbroken Studios

Newtown Square, Pennsylvania, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Facility Management Jobs

Aardman  - Facilities Coordinator

Aardman

United Kingdom (On-Site)
1 Month ago
Everi - Onsite Service Technician - Kiosk/ATM's

Everi

Pala, California, United States (On-Site)
1 Month ago
Tesla - Service Technician Apprentice

Tesla

Mandelieu-La Napoule, Provence-Alpes-Côte D'Azur, France (On-Site)
5 Months ago
Tesla - Maintenance Supervisor, General Assembly

Tesla

Brandenburg, Germany (On-Site)
5 Months ago
Tesla - Service Technician Apprenticeship

Tesla

Flanders, Belgium (On-Site)
4 Months ago
Likewize - Facilities Supervisor

Likewize

Crewe, England, United Kingdom (On-Site)
1 Month ago
Activate Games - Game Facilitator (Store Associate)

Activate Games

Toronto, Ontario, Canada (On-Site)
4 Weeks ago
Sovrun - Admin and Facilities Coordinator

Sovrun

Makati City, Metro Manila, Philippines (On-Site)
1 Month ago
Tesla - Service Technician - Prague

Tesla

Central Bohemian Region, Czechia (On-Site)
4 Months ago
IGT - Lottery Field Service Technician I-(Austin,TX )

IGT

Texas, United States (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Our employees create products every day that are changing the way energy is produced and delivered. We thrive on innovation by fostering a learning environment that creates new, real-world products and applications. Join our team as we rapidly expand into key markets like zero-emission on-road vehicles, robotics, and stationary power – Be a part of the climate solution!

Albany, New York, United States (On-Site)

Mebane, North Carolina, United States (On-Site)

New Caney, Texas, United States (On-Site)

Dayton, Ohio, United States (On-Site)

Detroit, Michigan, United States (On-Site)

Shelby, Michigan, United States (On-Site)

Albany, New York, United States (On-Site)

Hermiston, Oregon, United States (On-Site)

Searcy, Arkansas, United States (On-Site)

Spanaway, Washington, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Plug power

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug