Lead Product Designer, Growth

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

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About our Growth team:

The Growth collective at Monzo helps customers discover the unique value of Monzo and build healthy financial habits from day one. We focus on driving growth opportunities within our collective but also enable other internal teams to unlock additional value and build experiences our customers want to share with their family and friends.

• We are champions for our customers. We always aim to offer delightful experiences to the customer, giving them something they want rather than something we want.
• We translate growth hypotheses to bold experimentation. We use the results to validate the direction and understand the path we take.
• We focus on outcomes, not output. We are open to saying “no” to smaller incremental wins, if they distract us from achieving bigger things
• We approach growth as a team sport. We achieve greater things through collaboration, leveraging our differences, expertise, and perspectives.

What you'll be working on..

Although Growth Design is a new specialism at Monzo, you’ll be surrounded by an experienced, passionate, and supportive team of product designers, user researchers, and writers - who all strive to ensure our customers, and teammates succeed. We’re a small but mighty team where every designer plays a critical role in improving our community of practice—whether that’s through improving our craft skills to leading rituals to giving great feedback.

Like all designers, you’ll be embedded in a cross-functional product squad, and will be responsible for all design contributions in the team; from initial discovery and user journey mapping through to the implementation of final UI design details (and all the stuff in between). As you ramp up, you’ll grow to deeply understand the customers you’re designing for - whether it’s joining user research sessions, learning from previous insights, or running your own lightweight research and analysis, you’ll strive to understand the what, why and how of the problems you’re solving for. You’ll take a pragmatic approach to balance the ideal experience with knowing where and when to make scoping trade-offs based on technical constraints, experimentation strategy or business risk - advocating for appropriate, intuitive and accessible user experiences.

Designers partner closely with Product Managers, Engineers, and Data scientists at Monzo to ensure teams aren't just shipping great designs, but they are deeply involved throughout the design process. You won’t be alone - our design and product leadership team is deeply connected to the work each squad and collective is engaged with - helping to make sure long-term strategy, business goals, and experience quality are all in alignment and that there are healthy opportunities for visibility and feedback.

You should apply if..

• A designer who confidently balances quality with humility. Stay open minded about alternative directions.
• An adept communicator, whether it’s articulating your work, engaging with others, or writing UX copy.
• Data-centric: whether that’s working with data partners or comfortable wrangling the data yourself.
• Experimentation minded: you are adept at creating hypotheses, creating test approaches and interpreting behaviour.
• Comfortable working in ambiguity, at pace.
• Motivated by cross functional ownership of the touchpoints you work on. You’re used to bringing people together and collaborating deeply on customer problems that span business areas.
• Focused on delivering outcomes and solutions to the problems, as an individual contributor, and a cross functional partner.
• A passion for leveraging new technology like Ai into their design workflow
• Can create delightful and engaging modern prototypes to a high degree of precision and quality
• A strong foundation in product design that cuts through generic layouts and injects personality and creativity
• Motivated by failure as a learning experience, not a blocker in moving forward

Bonus points if:

• You have facilitated design sprints.
• You’re comfortable creating scrappy prototypes and testing them with people in ways which give you confidence in the idea quickly.
• You’ve worked with the notion of ‘strong opinions loosely held’, having opinionated views based on data and experience, capable of pivoting quickly as you learn new things.
• You have built products at scale that cover multiple geographies.

What’s in it for you:

💰 £90,000 - £110,000 (depending on experience)

✈️ We can help you relocate to the UK

✅ We can sponsor visas

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

🌈 The application journey has 3 key steps

**30-minute call with our Recruiter, Tom

1-hour Design Craft interview where you’ll present a single case study to 2 members of our Design team. 2 x 45-minute interviews covering Teamwork and Impact.**

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to tech-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

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Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊