Lead site reliability engineer

Job description:

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Site Reliability Engineer Lead

Job Summary
The Support Lead (SRE) is responsible for overseeing the support operations and site reliability engineering tasks, ensuring the effective functioning of systems and applications. The primary goal is to enhance system performance, availability, and resiliency.

• Key Responsibilities
  1. Manage a team of support engineers and sres to provide technical support and address system issues promptly.
  2. Monitor system performance and reliability metrics, identifying areas for improvement and implementing solutions.
  3. Collaborate with cross functional teams to optimize application performance and enhance system reliability.
  4. Develop and maintain incident response procedures and protocols to minimize system downtime.
  5. Conduct regular audits and assessments to ensure compliance with industry standards and best practices.
  6. Lead the implementation of automation tools and processes to streamline support operations and enhance efficiency.
  7. Provide technical expertise and guidance to team members, promoting a culture of continuous learning and development.
  
  Skill Requirements
  1. Proficiency in site reliability engineering (sre) principles and practices.
  2. Strong background in system administration, networking, and cloud computing.
  3. Experience with monitoring tools such as prometheus, grafana, and elk stack.
  4. Knowledge of containerization technologies like docker and kubernetes.
  5. Ability to troubleshoot complex technical issues and perform root cause analysis.
  6. Excellent communication skills and ability to work collaboratively in a team environment.
  7. Strong project management and leadership skills to drive initiatives and deliver results efficiently.
  8. Certifications in relevant areas such as aws certified devops engineer or google professional cloud devops engineer are a plus.