Lead User Researcher

Are you excited to demonstrate how research can improve our games?

As a Lead User Researcher you'll be defining best practices and processes in addition to leading hiring to support the creation of a research team.

You'll collaborate closely with production leads as well as highly creative, data driven and talented individuals across the Jagex Analytics, Marketing, & Games teams to ensure that research is built into to our development processes and is central to validation of new content. Deliver research learning and guidance to game and business development staff which will have a significant impact on the direction of our games and studio. You'll be a central expert on research, informing on research related projects through the studio. The research team will start with you.

What you'll be doing:

• Creating research objectives and selecting appropriate methodologies
• Develop a research roadmap that supports strategic initiatives and aligns with product roadmaps.
• Build and lead a research team, creating a strong identity for research at Jagex and help to increase research maturity
• Enable best practice in research, working with senior stakeholders to build out our research capabilities and embed research in our ways of working
• Capture and translate business requirements into research briefs for internal projects and external agencies, with clear scope, timings and costs
• Interact with all parts of Analytics, Data Science and Engineering (ADSE) and the wider Studio to disseminate research and create a better understanding of our players

What We're Looking For:

• Previous user research experience in product-led company or agency.
• Experience with multiple research methodologies, both qualitative and quantitative, including In-Depth Interviews/121s, Tree tests, Focus groups, MaxDiff, Conjoint, PSM/Van Westendorp, TURF, Concept tests
• Strong communicator and storyteller, with a track record of being an evangelist for user research. Able to summarise and simplify research output for Senior Leadership audiences
• Team leadership and line management experience
• Experience with survey tools e.g. Qualtrics, Alchemer
• Ability to manage stakeholders across all levels of the business and develop good working relationships with product leadership groups

What we offer:

When you join Jagex you can look forward to a generous Perks & Benefits package including:

• Private Healthcare, including Dental Plan,
• Minimum 6% Pension contributions
• Employee Assistance Programme & onsite Counselling
• Life Insurance
• Discretionary annual performance bonus
• Enhanced family leave policies from day 1
• Flexible working hours
• 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!

Collaboration is at the heart of Jagex. We love getting together with our teams to share ideas and socialise. If you live in the UK, we offer a flexible working model that empowers you to work in the way that suits you best, while also getting the best from your working relationship with all the great people you’ll be connecting with here. We support you to be set up for success no matter where in the UK you log in.

Flexibility really is the key to how we set up working schedules, we’ll discuss your needs with you and be transparent about the working schedules of the team you’ll be working with during our interview process.

About Jagex:

Make forever games with us.

Jagex is a thriving international games company with a growing library of forever game IPs for core gamers. We have such huge expertise at running games for the long term that we re-define expectations for what evergreen success looks like.

We create spaces for our players to come together – with each other and with us – inside and outside of our games. We empower our players with real influence on the game’s evolution. We help our players belong. Our community experiences give players a greater stake in what they’re playing, creating loyal forever fans.

These strengths inform our vision of our studio as a thriving international games company with a growing library of forever game IPs for core gamers. Our forever games will nurture sizable communities whose loyalty provides consistent revenues.

This in turn drives our mission: We create forever fans by empowering our community. We give players experiences worthy of their long-term time investment and actively collaborate with them to shape the games and the community for the better.

If this is something you want to be a part of, get in touch.

We have 500 of the industry’s most talented individuals in our Cambridge studio; if you share our values and ambition, we’d love to talk to you. Worried you don’t meet all the requirements in the spec? Your attitude, fresh perspective and experience is just as important to us; if you think this could be the perfect job for you, let’s talk.