Lead UX Designer
Job Summary
Job Description
- Product Design
- Customer Focus
- Design Research
- Figma Proficiency
- AI Experience
- Motion Design
- Storytelling
- JavaScript/HTML/CSS
- Flexible Work
- Employee Shares
9 skills required
Job Details
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
In this role, you will play a key role in creating high-impact, engaging, and polished user experiences. You will collaborate closely with a dynamic team of designers, content designers, researchers, and full-stack engineers. Using your design expertise, you will swiftly and collaboratively bring innovative ideas from inception to execution. Having experience and understanding of the AI world is crucial for this role. As we integrate advanced AI technologies into our products, it is essential to comprehend the capabilities and limitations of AI to design effective and intuitive user experiences.Job Description:
Meet Our Team:
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
We are on a mission to revolutionize commerce globally by connecting consumers and merchants with personalized shopping experiences and we are seeking a highly motivated, self-starter professionals to join our AI Product team to help achieve this mission. This role will help shape the next generation of experiences at PayPal impacting over 400+ million consumers and 30+ million merchants around the world by creating AI/ML foundations and capabilities that deliver a delightful and personalized shopping and checkout experience.
Your Way to Impact:
In this role, you will play a key role in creating high-impact, engaging, and polished user experiences. You will collaborate closely with a dynamic team of designers, content designers, researchers, and full-stack engineers. Using your design expertise, you will swiftly and collaboratively bring innovative ideas from inception to execution. Having experience and understanding of the AI world is crucial for this role. As we integrate advanced AI technologies into our products, it is essential to comprehend the capabilities and limitations of AI to design effective and intuitive user experiences.
Your Day to Day:
Partners with design, engineering, design systems and product management team members in the execution and delivery of PayPal’s products and services, using a customer-focused, iterative design process.
Contributes to the planning and estimating work and participates in broader work stream coordination and expectation setting.
Creates high-quality deliverables and executes based on product design goals and priorities without prescriptive guidance or direction, managing their work to a more extensive schedule.
Leverages and extends the use of established product design techniques, templates, presentations and assets in the creation of product design analysis, solutions and materials.
Contributes to the adaptation of PayPal product design tools, methodology and software, and proposes new solutions or optimizes existing ones.
Creates opportunities to foster collaborative cross-discipline dynamics. Drives product design team delivery excellence, furthering influence to achieve product design goals.
May lead one or more individuals in experience and design initiatives. Informally mentors junior product design practitioners in best practices, process and methodology.
Rapidly prototype new user experiences.
Iterate quickly to turn ideas into testable concepts.
Work closely with your team, prioritizing beauty and usability.
Craft solutions focused on the end-user's needs and experiences.
Find innovative ways to integrate design and engineering.
What You Need to Bring:
- Candidates should have at least 8+ years experience.
- All candidates must submit a portfolio for consideration (if anything is password protected its helpful to include the password)
- Thorough understanding of product design methodology and lifecycle across significant channels and platforms.
- Customer-focused, with experience using design research methods to uncover customer insights.
- Effectively operates within an iterative design team, managing product design responsibilities against defined milestones and plan with little day-to-day oversight.
- Thorough knowledge of essential channels and platforms, with experience in mobile, dedicated, web and native solution design.
- Experience with resources such as; pattern library, repositories, and internal communication tools, Figma.
- Are experienced with motion and storytelling.
- Can work on multiple projects from concept to launch.
- Are committed to creating beautiful, user-centric designs prioritizing usability and accessibility.
- Have a relentless drive for perfection.
- Enjoy collaborating in a team-focused environment.
- General awareness of technology mediums (i.e., JavaScript, HTML/CSS) including differences between them.
- A Bachelors or Master Degree in the study of design including one of the following; Design, Information Architecture, Human Factors is preferred but not required
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.
Additional Job Description:
Subsidiary:
PayPalTravel Percent:
0-
PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is
$107300 to $259600For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
Notice to Applicants and Employees who reside within New York City. Click here to view the notice.
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