The Learning and Development Lead will play a pivotal role in designing, implementing, and managing a comprehensive learning strategy for the Philippines, with a primary focus on the Customer Servicing (CS) team.
This role is responsible for the end-to-end learning and development process, from identifying needs and designing programs to evaluating outcomes and reporting on their impact. The L&D Lead will supervise one L&D Specialist, providing guidance and setting objectives to achieve operational results.
A key focus will be on enabling the growth and performance of the team through strategic training initiatives, fostering a coaching culture, and ensuring all learning programs are aligned with business goals and compliance requirements.