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Leave of Absence Case Manager

County Dublin, Ireland (On-site)

Leave of Absence Case Manager

4 Days ago • 3 Years +

About the job

Summary_{By Outscal}

Salesforce seeks a Leave of Absence Case Manager with 3+ years of HR and leave management experience to interpret policies, provide guidance, and manage cases using Service Cloud. Strong communication and problem-solving skills are essential.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Employee Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Description

Responsibilities

Interpret and apply understanding of Leave of Absence, Salesforce policies and practices, and other regulations to provide advice, guidance, and clarification for employees.
Use Concierge knowledge to identify trends and recommend solutions for Leave of Absence -related matters to aid in Tier 0 and Tier 1 resolution.
Consults with Benefits department, Payroll, ESBPs, Salesforce legal counsel, as necessary.
Track, report and analyze case trends using Service Cloud, a Salesforce technology-based case management system.
Lead or participate on special projects/programs requiring Leave of Absence specialist input.
Evangelist of continued adoption of the shared services Tier 2 model.
Maintains a high level of confidentiality in accordance with Health
Insurance Portability and Accountability Act (HIPAA) regulations.

Requirements

Minimum 3 years’ experience in human resources, including leave including leave management/employee benefit experience.
Bachelor's degree.
French, German, Italian, Dutch or Spanish speaker
Prior experience in a centralized employee relations or human resource function preferred.
Ability to build, develop, implement and engage in new service delivery approaches.
Demonstrated ability to navigate successfully within ambiguity, multiple priorities and a constantly changing environment. Adept understanding of client motivations and business difficulties; leverages inputs to influence business decisions.

Accommodations

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Posting Statement

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