Live Operations Specialist

2 Months ago • All levels • Operations

Job Summary

Job Description

The Live Operations Specialist at VGW will support the daily operations of their social live casino product, ensuring smooth gameplay and top performance. This role involves monitoring key performance metrics, identifying areas for improvement in player experience, and collaborating with game providers and internal teams to resolve issues and optimize offerings. Responsibilities include maintaining seamless gameplay, analyzing performance data, problem-solving, and working with multiple teams. A passion for live social casino games and player engagement is essential. The ideal candidate will have experience in live social casino operations or a similar games industry role, strong analytical skills, and excellent problem-solving abilities.
Must have:
  • Experience in live social casino operations
  • Strong analytical & problem-solving skills
  • Attention to detail
  • Collaboration with multiple teams
  • Passion for live social casino games
Perks:
  • Competitive compensation
  • Benefits
  • Flexibility
  • Growth opportunities
  • Fun work environment

Job Details

Live Operations Specialist

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free to play online social games.

We have an exciting opportunity to join our Product team in Malta and are currently looking for a Live Operations Specialist to join the team. 

Are you passionate about social live casino games and operational excellence? We’re looking for a Live Operations Specialist to deliver a smooth, engaging, and high-performing social live casino experience to our players. If you have an eye for detail, a data-driven mindset, and a knack for optimising workflows, this role is for you.

Key responsibilities will include:

  • Support the day-to-day operations of our social live casino product, ensuring seamless gameplay and optimal performance.
  • Monitor key performance metrics, identifying areas for improvement to enhance the player experience.
  • Work closely with game providers and internal teams to resolve issues and optimise social live casino offerings.

What you will bring to the role:

  • Experience in live social casino operations or a similar games industry role.
  • Strong analytical skills with the ability to track and interpret performance data.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to collaborate with multiple teams to ensure smooth operations.
  • Passion for live social casino games and player engagement.

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.

Our high-quality, acclaimed brands include Chumba Casino, Global Poker and LuckyLand Slots, which are enjoyed by millions of players in North America.

Our games are based on a freemium model, meaning they are available to play at no cost, but include optional in-game purchases to enhance gameplay. We also offer sweepstakes promotions where players can collect free entries for the chance to win real-world prizes.

At VGW, one of our core values is “our players come first”. This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success.

Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.  

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. 

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

Similar Jobs

Hawk Eye Innovations - Live Operations Coordinator - SEC College Sport

Hawk Eye Innovations

Birmingham, Alabama, United States (On-Site)
2 Months ago
Zynga - Senior Software Engineer

Zynga

London, England, United Kingdom (On-Site)
1 Month ago
PlayStation Global - Sr. Technical Product Manager, Partner Experiences

PlayStation Global

Carlsbad, California, United States (On-Site)
1 Month ago
Scopely - Director of Community

Scopely

California, United States (Remote)
2 Months ago
Daybreak Game Company LLC - Executive Producer - Magic The Gathering Online

Daybreak Game Company LLC

San Diego, California, United States (Remote)
1 Month ago
Mattel  Inc  - American Girl Merchandise Handler

Mattel Inc

California, United States (On-Site)
1 Month ago
Google - Associate, Business Operations and Strategy

Google

Mountain View, California, United States (On-Site)
1 Month ago
Lionsgate Games - Coordinator, Domestic FAST Channels Operations

Lionsgate Games

Santa Monica, California, United States (On-Site)
2 Months ago
Google - Go-to-Market Strategy and Operations Lead

Google

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago
Netflix - Senior Manager, Protective Services

Netflix

Los Angeles, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Bungie - Contract Senior Analyst - Destiny

Bungie

(Hybrid)
2 Months ago
Activision - Senior Product Manager, Web Store

Activision

Santa Monica, California, United States (On-Site)
2 Months ago
2K - Associate Producer, Mobile

2K

Seoul, South Korea (Hybrid)
1 Month ago
Oh Bibi - Game Lead

Oh Bibi

Paris, Île-de-France, France (Hybrid)
2 Months ago
Mythical Games - Senior Game Product Manager

Mythical Games

United States (Remote)
2 Months ago
Ubisoft - Game Economy Designer

Ubisoft

Saint-Mandé, Île-de-France, France (On-Site)
4 Months ago
Gameplay Galaxy - Lead Product Manager

Gameplay Galaxy

(Remote)
1 Month ago
Gamefam - Executive Producer

Gamefam

United States (Remote)
3 Months ago
Ubisoft Blue Byte - Community Advocacy Manager

Ubisoft Blue Byte

Düsseldorf, North Rhine-Westphalia, Germany (On-Site)
1 Month ago
Electronic Arts - Associate Producer - EA Sports FC

Electronic Arts

Bucharest, Bucharest, Romania (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Birkirkara, Malta

Evolution - Commercial Analyst

Evolution

St. Julian's, Malta (On-Site)
1 Month ago
Evolution - Talent Acquisition Specialist - Dutch Speaking

Evolution

Birkirkara, Malta (On-Site)
10 Months ago
Evolution - Turkish and English Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
1 Month ago
LeoVegas - Technical Accountant

LeoVegas

Sliema, Malta (On-Site)
7 Months ago
Evolution - Italian Speaking Key Account Manager

Evolution

St. Julian's, Malta (On-Site)
3 Months ago
Exient - Speculative CVs

Exient

Floriana, Malta (Hybrid)
6 Months ago
The Mill Adventure - Regulatory Compliance Officer

The Mill Adventure

St. Julian's, Malta (Remote)
2 Months ago
ARHS - Intermediate Application Developer

ARHS

Valletta, Malta (On-Site)
7 Months ago
Stake Logic - Game Presenter

Stake Logic

Birkirkara, Malta (On-Site)
4 Months ago
LeoVegas - Data Engineer

LeoVegas

Sliema, Malta (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Niantic - Pokémon Go Social Engagement, APAC Operations Manager

Niantic

Tokyo, Japan (Hybrid)
1 Month ago
Google - Program Manager II, Digital Content, Google Data Centers

Google

Reston, Virginia, United States (On-Site)
1 Month ago
Google - Global Post Import Audit Program Manager

Google

Taipei City, Taiwan (On-Site)
1 Month ago
Evolution - Casino Game Presenter (Bartender Alternative) - up to $25/hr.

Evolution

Atlantic City, New Jersey, United States (On-Site)
7 Months ago
Tesla - Service Manager

Tesla

Vilnius, Vilnius County, Lithuania (On-Site)
3 Months ago
Ripple Effect  - Live Operations Lead

Ripple Effect

Vancouver, British Columbia, Canada (Hybrid)
2 Months ago
Krafton  - Deep Learning Strategy & Operations Associate

Krafton

Seoul, South Korea (On-Site)
3 Months ago
Aristocrat Gaming - Associate I, People & Culture Service Operations

Aristocrat Gaming

Noida, Uttar Pradesh, India (Hybrid)
3 Months ago
Google - Training Program Manager, Design and Delivery

Google

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Next Level Business Services - SCSM Engineer

Next Level Business Services

Redmond, Washington, United States (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

About The Company

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success. We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported.Dive into the exciting world of interactive entertainment with VGW, where we harness technology and creativity to deliver world-class, free-to-play games. Here, you'll find departments dedicated to game development, design, marketing, customer support, and more, all fuelled by creativity and passion for developing online social games.

Sydney, New South Wales, Australia (Hybrid)

Manila, Metro Manila, Philippines (On-Site)

Sydney, New South Wales, Australia (On-Site)

Toronto, Ontario, Canada (On-Site)

Sydney, New South Wales, Australia (On-Site)

Manila, Metro Manila, Philippines (Remote)

Perth, Western Australia, Australia (On-Site)

Perth, Western Australia, Australia (On-Site)

Perth, Western Australia, Australia (On-Site)

Perth, Western Australia, Australia (Hybrid)

View All Jobs

Get notified when new jobs are added by VGW

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug