Live Operations Technician

2 Months ago • 3 Years + • Operations

Job Summary

Job Description

The Live Operations Technician will lead incident management and ensure operational excellence for a live service game. Responsibilities include incident response, maintaining response playbooks and monitoring dashboards, deep understanding of game systems (servers, matchmaking, economy, authentication), coordinating with various teams (development, live ops, QA, community), conducting live testing, providing on-call support, and analyzing issues for continuous improvement. The ideal candidate will have 3+ years of experience in live operations, strong knowledge of online game services, and proven leadership in incident response.
Must have:
  • 3+ years live ops experience
  • Strong online game service knowledge
  • Lead incident response & resolution
  • Excellent problem-solving skills
  • Effective communication & coordination
Good to have:
  • Experience with similar games (Fortnite, etc.)
  • Live service telemetry & monitoring tools
  • Live patching & hotfix deployment experience
  • Functional QA, test planning experience
  • Scripting/debugging tool knowledge
Perks:
  • 100% paid benefits package
  • Full dental coverage
  • 4% RRSP matching
  • Paid winter holiday week
  • 20 vacation days & 5 sick days
  • Free virtual health & wellbeing sessions
  • Competitive salary & annual bonuses
  • Personal development opportunities

Job Details

Company Description

People Can Fly, un des principaux studios indépendants de développement de jeux AAA, est composé d’une équipe internationale de centaines de personnes talentueuses travaillant depuis des bureaux situés en Pologne, au Royaume-Uni, aux États-Unis et au Canada, mais aussi de partout dans le monde grâce à nos programmes de télétravail.

Fondée en 2002, PCF a marqué le genre des jeux de tir avec des titres comme Painkiller, Bulletstorm, Gears of War: Judgment et Outriders. Nous sommes l’un des studios Unreal Engine les plus expérimentés de l’industrie et nous renforçons nos capacités au moyen de solutions internes, à savoir l’infrastructure PCF Framework.

Nos équipes créatives travaillent actuellement sur plusieurs titres passionnants : Gemini est notre nouveau projet en développement avec Square Enix ; Maverick est un jeu Triple-A développé en collaboration avec Microsoft Corporation ; Bifrost et Victoria sont des projets que nous développons en modèle d'auto-édition. Nous travaillons également sur un projet de réalité virtuelle et d'autres projets non dévoilés, plus d'informations à venir plus tard.

Forte de plus de 20 ans d’expérience, PCF se lance à la découverte de nouveaux horizons. Nous avons pour but de combiner notre expertise avec la créativité des meilleurs visionnaires de l’industrie afin de travailler collectivement à la nouvelle génération de jeux d’action destinés à la communauté mondiale de joueurs.

Si vous choisissez d’entreprendre cette aventure avec nous, vous aurez l’occasion de perfectionner votre art et d’approfondir vos connaissances, en travaillant aux côtés de chefs de file de l’industrie pour offrir une expérience unique et toute nouvelle aux joueurs du monde entier.

---

People Can Fly is one of the leading independent AAA games development studios with an international team of hundreds of talented individuals working from offices located in Poland, UK, US, and Canada, and from all over the world thanks to our remote work programs.

Founded in 2002, we made our mark on the shooter genre with titles such as Painkiller, Bulletstorm, Gears of War: Judgment, and Outriders. We are one of the most experienced Unreal Engine studios in the industry and we are expanding it with in-house solutions called PCF Framework.

Our creative teams are currently working on several exciting titles: Gemini is our new project being developed with Square Enix; Maverick is a Triple-A game developed in collaboration with Microsoft Corporation; Bifrost & Victoria are projects we're growing in the self-publishing model. We are also busy working on a VR and undisclosed projects, more information on those to come later.

With over 20 years of experience, PCF sets out to explore new horizons. We aim to combine our expertise with creativity of the best and most forward-thinking talents in the industry to work together on the new generation of action games for the global gaming community.

If you decide to accompany us on this journey, you’ll have a chance to perfect your craft and expand your knowledge, working alongside leaders in the industry on bringing a brand-new unique experience to the players worldwide.

Job Description

About the Role: We are looking for an experienced Live Operations Technician to lead incident management and ensure the operational excellence of our live service game. This role combines the leadership required to manage live incidents with deep subject matter expertise in the game’s functionality, including game server management, matchmaking, accounts, authentication, game mechanics, and economy.

The Live Operations Technician will act as a key point of contact between development, live operations, QA, and community teams, ensuring a seamless player experience. They will oversee incident response, manage live service stability, and contribute to the game’s ongoing improvement by proactively identifying and mitigating risks.

Responsibilities:

  • Incident Management Leadership: Own and lead live incident response, including triage, escalation, resolution, and post-mortem processes.
  • Operational Readiness: Develop and maintain response playbooks, monitoring dashboards, and workflows to ensure rapid incident detection and resolution.
  • Subject Matter Expertise: Maintain in-depth knowledge of the game’s core systems (servers, matchmaking, economy, authentication, and more) to efficiently diagnose issues.
  • Coordination & Communication: Act as a bridge between development, live ops, customer support, and QA teams to ensure transparency and timely resolution of live service issues.
  • Live Testing & QA Support: Work closely with QA to verify fixes, conduct sanity checks, and prevent regressions before deploying updates.
  • On-Call Rotation & Coverage: Provide on-call support for live operations outside business hours and on weekends initially, ensuring incidents are addressed promptly.
  • Continuous Improvement: Analyze live service issues and player feedback to drive improvements in system stability, live patching processes, and overall player experience.

Qualifications

  • 3+ years of experience in live operations, live production, incident management, or game QA with a focus on live service games.
  • Strong knowledge of online game services, including server operations, matchmaking, authentication, and game economy.
  • Experience leading live incident response, including identifying root causes and driving resolutions.
  • Ability to work effectively under pressure in a fast-paced live environment.
  • Excellent problem-solving and analytical skills with a detail-oriented mindset.
  • Strong written and verbal communication skills to coordinate with multiple stakeholders.
  • Ability to participate in an on-call rotation, including evenings and weekends as needed.

Preferred Qualifications:

  • Experience working on live service games (e.g., Fortnite, Apex Legends, Destiny 2, World of Warcraft or similar).
  • Familiarity with live service telemetry, monitoring tools, and dashboards.
  • Experience with live patching, hotfix deployment, and release management.
  • Previous experience in functional QA, test planning, or automated testing frameworks.
  • Experience working with external parties including co-developers, contractors, and service providers
  • Knowledge of scripting languages or debugging tools is a plus.

Additional Information

Ce que nous offrons

  • Un ensemble d’avantages sociaux payés à 100 % par PCF
  • La compagnie d’assurance rembourse les réclamations à 100 % (jusqu’à 1000 $ de services par année, en plus d’une couverture familiale ou individuelle)
  • Une couverture dentaire complète, y compris les soins dentaires
  • La cotisation égale au REER à hauteur de 4 % avant déductions fiscales, 100 % acquis dès le premier jour
  • Une semaine de congé payé pendant les vacances d’hiver
  • 20 jours de congé payé et 5 jours de congé de maladie payé
  • Des séances gratuites de soins virtuels de santé et de bien-être mental, incluses dans le régime pour les membres et leurs personnes à charge
  • Un salaire compétitif et des primes annuelles basées sur le rendement
  • Des occasions de développement personnel et la possibilité d’œuvrer dans un environnement mondial
  • L’occasion de travailler au sein d’une équipe créative avec des personnes passionnées par ce qu’elles font

-----

What we offer

  • Benefit package 100% paid by PCF. Insurance company reimburses 100% of claims (Up to $1000 per service a year, as well as individual family coverage).
  • Full Dental coverage, including major dental
  • 4% RRSP matching before tax deductions, 100% vested on day 1
  • Paid week off during Winter Holidays
  • 20 paid vacation days and 5 paid sick days
  • Free virtual health and mental wellbeing sessions included in the plan for members and their dependents
  • Personal development opportunities and ability to work in a global environment
  • Work in a creative team with people full of passion for what they do

Similar Jobs

Epic Games - Senior Platform Programmer

Epic Games

Montreal, Quebec, Canada (On-Site)
2 Months ago
1047 games - Senior Game Platform Engineer

1047 games

(Remote)
3 Months ago
playrix  - Lead VFX Artist

playrix

Cyprus (Remote)
7 Months ago
BKOM Studios - Senior Developer - Engine & Rendering

BKOM Studios

Montreal, Quebec, Canada (Hybrid)
1 Month ago
Sperasoft - 3D Props Artist

Sperasoft

Vojvodina, Serbia (Hybrid)
2 Months ago
Crunchyroll - Theatrical Distribution Manager, EMEA

Crunchyroll

London, England, United Kingdom (Hybrid)
3 Months ago
Sporty Group - ZA Risk, Payments and Operations Senior Associate

Sporty Group

South Africa (Remote)
3 Months ago
Blazesoft - Online Casino Program Manager

Blazesoft

Canada (On-Site)
11 Months ago
The Walt Disney Company - Food & Beverage Operations Director

The Walt Disney Company

Hong Kong (On-Site)
6 Months ago
Tencent - Product Operations Intern

Tencent

(On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Sperasoft - 3D Props Artist

Sperasoft

Vojvodina, Serbia (Hybrid)
2 Months ago
Absurd Ventures - Senior Combat Designer

Absurd Ventures

Santa Monica, California, United States (On-Site)
5 Days ago
Sandsoft - Senior Game Designer

Sandsoft

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
1 Month ago
Epic Games - Senior Developer Relations Engineer

Epic Games

United States (On-Site)
5 Months ago
Techland - Creative Director

Techland

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Months ago
WongDoody - DIGITAL CREATIVE - AI WORKFLOW SPECIALIST (ALL GENDERS)

WongDoody

Stuttgart, Baden-Württemberg, Germany (Hybrid)
6 Months ago
People Can Fly - Sound Designer

People Can Fly

Katowice, Silesian Voivodeship, Poland (On-Site)
4 Months ago
Epic Games - Programmeur d’outils et d’animation

Epic Games

Montreal, Quebec, Canada (On-Site)
5 Months ago
4a games - Lighting Artist

4a games

Malta (On-Site)
3 Weeks ago
Argus Labs - Technical Artist

Argus Labs

Calgary, Alberta, Canada (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Yonkers, New York, United States

Cadence - Product Marketing Manager (Cloud/EDA)

Cadence

San Jose, California, United States (On-Site)
1 Month ago
Discord - Director of Engineering, Data Platform

Discord

San Francisco, California, United States (On-Site)
4 Weeks ago
Epoch Games - 3D Game Animator

Epoch Games

North Carolina, United States (Remote)
2 Months ago
Mercury - Brand Designer

Mercury

San Francisco, California, United States (On-Site)
1 Week ago
Scale AI - Senior Software Engineer, Pay & Incentives

Scale AI

San Francisco, California, United States (Hybrid)
1 Month ago
Keywords International - Project Lead - AI

Keywords International

San Francisco, California, United States (Remote)
2 Weeks ago
Ion - Lead UI Developer, New York

Ion

New York, New York, United States (Hybrid)
7 Months ago
AGS - American Gaming Systems - Finance Manager

AGS - American Gaming Systems

Las Vegas, Nevada, United States (On-Site)
1 Month ago
UPF Industries  - Automation Process Engineer

UPF Industries

Brooklyn Center, Minnesota, United States (On-Site)
1 Month ago
Axon - Supervisor, Quality Engineering

Axon

Scottsdale, Arizona, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Operations Jobs

The Walt Disney Company - Senior Manager, Ops Integration

The Walt Disney Company

Singapore, Singapore (On-Site)
3 Months ago
Tesla - Workshop Supervisor

Tesla

Netanya, Center District, Israel (On-Site)
3 Months ago
Tesla - Service Advisor

Tesla

Provence-Alpes-Côte D'Azur, France (On-Site)
3 Months ago
bytedance - Strategic Planning and Commercial Operations Lead

bytedance

Singapore (On-Site)
1 Month ago
USE Insider - Customer Success Operations Specialist

USE Insider

Istanbul, İstanbul, Türkiye (On-Site)
7 Months ago
Scopely - Manager - LiveOps Stumble Guys

Scopely

Barcelona, Catalonia, Spain (On-Site)
2 Months ago
Krafton - Lead Product Manager

Krafton

Bengaluru, Karnataka, India (On-Site)
4 Months ago
NVIDIA - Chip Factory Planner

NVIDIA

Hsinchu, Hsinchu City, Taiwan (On-Site)
2 Months ago
Riot Games - Business Operations Manager, China Studio

Riot Games

Shanghai, Shanghai, China (On-Site)
1 Month ago
Crunchyroll - Theatrical Distribution Manager, EMEA

Crunchyroll

London, England, United Kingdom (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

People Can Fly is one of the most experienced Polish video game developers. Our studio has made its mark with titles such as Painkiller, Bulletstorm, Gears of War: Judgment, Outriders.Join our PCFcrew and let's develop new, exciting projects together.

Warsaw, Masovian Voivodeship, Poland (Hybrid)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Montréal, Québec, Canada (Remote)

Montréal, Québec, Canada (Hybrid)

Montreal, Quebec, Canada (Remote)

Montréal, Québec, Canada (Hybrid)

Montreal, Quebec, Canada (Hybrid)

Warsaw, Masovian Voivodeship, Poland (Remote)

Montréal, Québec, Canada (Hybrid)

Montreal, Quebec, Canada (Remote)

View All Jobs

Get notified when new jobs are added by People Can Fly

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug