Live Ops Engineer

Live Ops Engineer

Location: Remote - US & Canada

Job Level: Junior to Senior

Team: Live Ops

We are looking for a Tools Engineer to help us usher in the future of Live Operations at thatgamecompany. You will work closely with the LiveOps Architect and collaborate across multiple teams in order to implement tools and patterns which will improve how we work together to bring our players the best possible Live experience.

Responsibilities:

• Design, implement, test, document, and maintain internal software tools and integrations which assist the LiveOps team in achieving operational goals

• Design and execute experiments in collaboration with the LiveOps Architect, the findings of which will be used to improve multiple facets of Live Architecture

• Apply your experience and expertise toward the mentorship of TGC employees across departments and disciplines in the effective application of Live Operations principles and processes

• Assist in Release Readiness and Live Incident Response events as assigned

• Effectively communicate progress across disciplines and with players as assigned

Qualifications:

• A strong desire to build tools and integrations to improve the operations of Live Service games

• A strong desire to continuously learn and help others do the same

• Proven ability to apply Systems Design principles to multiple software projects

• A polyglot software engineer fluent in two or more of any combination of Python, Golang, C/C++, and (Jenkins) Groovy

• Familiarity with Container-based Application Development

• Past experience writing CI/CD pipelines for one or more of Jenkins, GitLab CI, Tekton, or GitHub Actions

• Familiarity with Software Development Patterns such as TDD

• Fluency in writing REST APIs

• Familiarity with the application of one or more Agile methodologies

• Familiarity with software release management practices

• Fluent in source control management patterns, both with Perforce and Git

Nice to haves:

• A bold imagination in the art of the possible

• Past experience building tools and integrations to support multiple Live Service games and/or SaaS and PaaS products from other areas of the broader software industry

• Past experience in the implementation and use of GitOps tools such as ArgoCD, FluxCD, and/or Terragrunt

• Fluency in Kubernetes from Application Development and Platform Management perspectives

• You’ve studied SRE practices and are curious how they might apply in Games

Perks:

• Paid Time Off, Holidays, and Two Weeks Winter Break

• Employees and their dependents get medical, dental, and vision coverage, regardless of their level, tenure, or position within the company. Moreover, these benefits start on the first day of the job—there’s no waiting period before they kick in.

• Pet Insurance for those who need it too.

• Compassionate leave for employees who needs to take care of their family members

• Pre-tax wellness stipend

• Pre-tax work from home stipend

• Access our savings plan (401K program) with company match

• Mental health resources including Headspace membership and Employee Assistance Program (CCA)

• Discount portal for everyday goods and services

• Employee inclusive and diversity initiatives such as Grow Together

• Support for personal professional development

We look forward to meeting you!

Applicants must be authorized to work for any employer in the U.S or Canada. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The salary range for this position is $120,000 USD to $160,000 USD annually, with the opportunity to earn an annual discretionary bonus. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. Employees in this position are eligible to participate in the Company’s standard employee benefit programs, which currently include the following: medical, dental, vision, 401k, and paid time off.