LiveOps Specialist

We are a mobile game company, based in both Helsinki and Berlin, creating world-class entertainment by building a portfolio of hit games. Since our launch in 2020, our first chart-topping game Merge Mansion has been entertaining over 55 million players worldwide, and we have grown into a team of over 200.

Our mission is to entertain hundreds of millions of people for decades, with our games, and also through our creative marketing, community, and beyond – while having fun with it. 

We’re ordinary people crafting extraordinary games with passion and ambition, united by our culture of trust, psychological safety and wellbeing.

We are looking for an experienced LiveOps Specialist to energize our in-game experiences at Merge Mansion. In this role, you’ll orchestrate, schedule, and execute events and offers that keep players engaged while driving strategic monetization. You’ll collaborate closely with product managers, QA  and analysts to continually elevate the player experience.

More about Metacore crafts: https://metacoregames.com/our-crafts

Responsibilities

• Planning, scheduling, and configuring events and offers in the live game
• Balancing rewards for events and in-game offers together with designers, analysts, and product managers
• Optimizing sale discounts and limited-time offers based on player data
• Coordinating with development teams, QA, and community managers to align current and future content
• Collaborating with data analytics, design teams, and the development teams to expand and improve the events and monetization portfolio
• Identifying and resolving real-time issues with events, updates, or in-app purchases
• Contributing to the creation of new ideas and strategies

Requirements

• Exceptional attention to detail, ensuring precision in work outputs and deliverables shared with key stakeholders
• Proven ability to troubleshoot and resolve real-time issues with live events and in-app purchases
• Strong analytical skills with the ability to interpret player data to optimize in-game events, rewards, and A/B tests, ensuring every decision is supported by solid metrics
• Excellent communication skills for seamless collaboration with product managers, designers, developers, and QA teams
• Deep passion for F2P mobile games, especially in the casual genre, coupled with prior experience in similar roles within larger teams
• Proficiency with reporting tools like Looker (or similar) and an understanding of necessary data to support your tasks
• Genuine passion for every phase of building in-game experiences—from concept and ideation to testing and launch.

In addition to these, it would be nice but not mandatory for you to have these as well:

• Experience managing a LiveOps environment
• Background in game design, analytics, or product management to contribute to future ideas and strategies
• Basic knowledge of JSON or other data formatting, even though internal tools are used for configuration

What We Offer

• Workplace where we aim high, without taking ourselves too seriously
• Autonomy and accountability with support to foster professional development
• Great opportunities to grow with the company
• Work-life balance and strong emphasis on wellbeing
• Approachable leaders with low ego
• Flexible hybrid workplace where people enjoy working at the office

Basics

• Location: Helsinki, Finland or Berlin, Germany
• Relocation: Relocating to Finland or Germany is expected, full support provided
• Work model: Mix of office and remote work
• Working language: English

Our equal opportunity statement

To entertain hundreds of millions of people for decades, we need diverse teams that understand our diverse audiences. The key to unleash our creativity is a diverse, equitable, and inclusive culture of trust where Metacoreans from all walks of life can be themselves. We celebrate our differences and believe they are the strength that drives us forward.

We are committed to offering equal opportunities for all, regardless of background, age, race, color, ethnicity, religion, disability, gender, sexual orientation, family status, education, socioeconomic status or any other characteristic. We build and maintain a workplace and industry free of harassment and discrimination.

We also aspire to have DE&I as a fundamental part of our game design process to enable us to create even better and more inclusive games, communities and entertainment.

If you require any support or have specific needs during the application process, please don't hesitate to let us know. We look forward to hearing from you!

Our culture

Our culture is based on trust, psychological safety and wellbeing. At Metacore, autonomy and accountability go firmly hand in hand, and we cultivate a diverse and inclusive workplace where you can be yourself.

We are collaborative and humble, and think “we” before “me”. We enable focus through transparency and ownership. We aim high, and aspire to be nothing less than the best game company in the world to work for.

To create even better games, communities and entertainment, we welcome talent with diverse experiences, who are passionate about their roles and bold in their ambition. 

We have collectively defined our culture and values, and we uphold them together, every day.

Read more about our culture: https://metacoregames.com/culture