(LOA) Leave of Absence Partner - HR Operations - AMS

About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About the Team: The HR operations team, endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers. As a Benefits Specialist at TikTok, you will be supporting various employee benefits, including but not limited to Leave of Absence (LOA), healthcare benefits, and 401(k) retirement plan. The ideal candidate should have strong experience and knowledge in leave management, benefits operation and applicable compliance requirements per different types of plans, along with benefits vendor management and system optimization experience. Responsibilities: - Serve as the owner of US and Canada LOA Operation processes and employee experience. Design, implement, and continuously improve processes and experiences for US and Canada leave and disability programs. Continuously evaluate and improve existing programs, and deliver short-term and long-term optimizations; - Build, streamline, and implement systems, processes, and tools for company LOA programs. Serve as Project Manager for LOA program changes and ensure timely and high-quality implementation. And create and update Standard Operating Procedures (SOPs) and Job Aids to provide instructions for the current/updated benefits operations-related tasks; - Manage leave programs, vendors, and policies following the applicable federal, state and local laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.) and ensure compliance with company policies; - Serve as Leave and Disability Subject Matter Expert (SME). Partner closely with vendors, HRBPs and Business, Employee Relations, and Legal to resolve issues regarding complex leave and disability cases, manage escalated cases and provide proactive solutions to business; - Ensure efficient support of the operational, day-to-day HR transactions related to LOA policies and procedures. Create and update internal wiki and communications to ensure company compliance and streamline employee experience; - Conduct the periodical audits to ensure the data integrity across platforms (HRIS, Benefits Admin system, and other vendor platforms); - Develop, generate, and present reports for analysis and trending; offer insights and recommendations. Work with key stakeholders to improve processes and procedures; - Manage Workers Compensation claims.

Minimum Qualifications: - Bachelor's degree or above with 5+ years of Benefits Operations related experience; - Hands on experience in Leave of Absence (LOA) and benefits administration in a high-volume environment; - Experience in Workday, ADP, AbsenceOne, or other benefits administration/Leave system is highly preferred; - Ability to work in a fast-moving environment, multi-tasking, and meet deadlines; - Strong analytical, problem-solving, humility, flexibility, and good interpersonal and customer-facing skills; - Great verbal and written communication, interpersonal, organizational, and stakeholder management skills. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2.