Local Operations Specialist
Job Summary
Job Description
OKX is seeking a Local Operations Specialist in Istanbul to handle LE response, SAR filings, fraud management, and bank alerts. Requires 1+ years of experience in fraud investigation, risk management, or LE response within banking, financial, or fintech sectors. Must have strong analytical skills, proficiency in English, and familiarity with MASAK reporting processes.
Must have:
- Fraud Investigation
- Risk Management
- LE Response
- MASAK Reporting
Good to have:
- Blockchain Knowledge
- Cross-Functional Teams
- Customer Service
- Blockchain Analytic Tools
Perks:
- Competitive Compensation
- L&D Programs
7 skills required
Job Details
Who We Are:
OKX is revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology and to date, we have 50+ million users, 3000+ employees and 180+ countries believing in the same vision as us. We are safe and reliable, backed by our Proof of Reserves. As strong supporters of the Arts and Sports, we are proud partners of @McLarenF1 @ManCity @Tribeca.
What You'll be Doing:
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LE Response & SAR Filings:
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Manage communications and responses to inquiries from judicial and law enforcement authorities.
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Assist in the filing of SARs, ensuring full compliance with legal and regulatory requirements.
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Utilize automated tools to support reporting to MASAK and handle notifications from official institutions.
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Assess and respond to fraud alerts from banks, ensuring timely and appropriate action on user accounts.
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Work closely with internal teams to adapt global procedures to meet local requirements.
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Bank Alerts & Fraud Management:
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Address and resolve cases of fraud, including unauthorized withdrawals and phishing attacks.
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Investigate and respond promptly to bank alerts, ensuring swift communication and resolution.
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Review customer transactions to detect and prevent fraudulent activities, such as account takeovers and identity theft.
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Oversee the freezing of user accounts when necessary and streamline the unfreezing process to minimize risk.
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Maintain strong relationships with banks, providing continuous feedback to enhance fraud alert processes.
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What We Look For in You:
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Bachelor’s degree in Accounting, Finance, Law, Business Administration, Criminology, or a related field.
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A minimum of 1 year of experience in fraud investigation, risk management, or LE response within the banking, financial, or fintech sectors.
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Strong analytical skills to identify patterns and trends in fraudulent activities.
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Proficiency in English with excellent communication skills.
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Ability to work flexible shifts to support operations as needed.
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Familiarity with MASAK reporting processes and official correspondence methodologies.
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Nice to Haves:
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Knowledge of or a strong interest in learning about blockchain and digital assets.
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Experience working with cross-functional teams across different time zones.
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Previous experience in customer service is advantageous.
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Training or experience with blockchain analytic tools (e.g., Elliptic).
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A commitment to continuous learning, particularly in regulatory compliance and fraud prevention.
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Perks & Benefits
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Competitive total compensation package
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L&D programs and education subsidy for employees' growth and development
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Various team building programs and company events
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Wellness and meal allowances
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Comprehensive healthcare schemes for employees
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More that we love to tell you along the process!
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About The Company
OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.
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