Lottery Fulfillment Supervisor

1 Month ago • All levels • Operations • $47,865 PA - $59,832 PA

Job Summary

Job Description

As a Lottery Fulfillment Supervisor at DraftKings, you will lead a team responsible for the daily operations of their Jackpocket lottery courier product. Responsibilities include overseeing ticket order processing, managing personnel, developing operational improvements, and ensuring smooth and timely fulfillment to meet production goals. You will manage shift scheduling, attendance, troubleshoot operational challenges, handle high-value ticket redemptions, and manage inventory. The role requires availability for nights, weekends, and holidays, a commitment to safety and regulatory compliance, strong leadership skills, and proficiency in common software (including Microsoft Excel).
Must have:
  • Lead fulfillment team to meet production targets
  • Manage shift scheduling & employee attendance
  • Troubleshoot operational challenges
  • Handle high-value lottery ticket redemption
  • Manage inventory & order supplies
  • Strong leadership & problem-solving skills
  • Experience in fast-paced environments
  • Proficiency in Microsoft Excel
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

As an Operations Supervisor, you’ll lead a team at the heart of our innovative lottery courier product, Jackpocket. You'll oversee daily lottery courier operations, ensuring smooth and timely ticket order processing to hit production goals. You’ll shape key decisions on personnel management, process development, and operational improvements to maintain excellence. In this fast-growing industry, your leadership will directly impact and elevate the digital lottery courier experience for our customers.

What you’ll do as an Operations Supervisor

  • Lead the fulfillment center team, managing lottery operations resources and tasks to hit production targets while responding to changing business demands.

  • Serve as the Manager-on-Duty in our fulfillment center and manage shift scheduling, attendance, and employee breaks.  

  • Troubleshoot and resolve operational challenges, including internet outages, power failures, and staffing shortages.

  • Accurately and promptly handle the redemption of high-value lottery tickets.

  • Manage inventory and ensure office supplies and equipment are ordered as needed.

What you’ll bring   

  • Availability to support a continuous operation including nights, weekends, and holidays.

  • A commitment to promoting safety, efficiency, and adherence to industry regulations.

  • Ability to promote a positive work environment through strong leadership and problem-solving skills.

  • Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.

  • Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.

  • Leadership experience in recruiting, hiring, training, and motivating employees.

  • Physical capability to stand and walk frequently and occasionally lift up to 25 lbs.

#LI-AH1

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US hourly rate for this full-time position is 23.08 USD - 28.85 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Similar Jobs

PwC - TLS - PwC Services - Payroll Specialist - Milano

PwC

Milan, Lombardy, Italy (On-Site)
6 Months ago
Fliff  Inc  - Junior Finance

Fliff Inc

Philadelphia, Pennsylvania, United States (On-Site)
9 Months ago
Devoted Studios - Senior Financial Controller (Dynamics 365 BC)

Devoted Studios

Ontario, Canada (Hybrid)
5 Days ago
PwC - Financial Crime Unit (FCU) Manager

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago
AGS - American Gaming Systems - Graduate Game Designer

AGS - American Gaming Systems

Georgia (On-Site)
1 Week ago
SmileGate - Service Development PM

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
1 Week ago
Tesla - Compliance Operations Manager, Money Laundering Reporting Officer UK

Tesla

London, England, United Kingdom (On-Site)
2 Months ago
Super - Agent Enablement & Vendor Operations Specialist

Super

United States (Remote)
4 Weeks ago
ByteDance - Transaction Monitoring Analyst - Global Payment

ByteDance

Singapore (On-Site)
5 Months ago
Nagarro - Staff Consultant, Admin Operations

Nagarro

(On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Regent Craft - Propulsion Engineering Intern

Regent Craft

North Kingstown, Rhode Island, United States (On-Site)
6 Months ago
Lifelancer - Senior Data Scientist

Lifelancer

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Onward Search - Ecommerce Wholesale Manager

Onward Search

Fairfield, Connecticut, United States (On-Site)
1 Week ago
DraftKings - Associate Operations Manager

DraftKings

Manchester, New Hampshire, United States (On-Site)
1 Month ago
NinjaVan - Manager, Partnership (Key Account  Management)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
6 Months ago
Tesla - Associate Environmental Manager

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
On Location - Manager, Accounting - Affiliate Program

On Location

(On-Site)
2 Months ago
IGG - Junior Accountant

IGG

Vancouver, British Columbia, Canada (On-Site)
4 Weeks ago
Bally's Interactive - Accountant - Indirect Costs

Bally's Interactive

Toronto, Ontario, Canada (On-Site)
1 Week ago
On Location - Coordinator, Motor Coach Connection

On Location

Georgia, United States (Remote)
1 Day ago

Get notifed when new similar jobs are uploaded

Jobs in Tempe, Arizona, United States

Nintendo - Senior Device Driver Software Engineer (NTD)

Nintendo

Redmond, Washington, United States (On-Site)
10 Months ago
Google - Student Researcher, BS/MS, Winter/Summer 2025

Google

Mountain View, California, United States (On-Site)
5 Months ago
The Walt Disney Company - Manager, Quality Engineering

The Walt Disney Company

Orlando, Florida, United States (On-Site)
4 Days ago
The Walt Disney Company - VP Programming Strategy (FX Networks, Freeform & FAST)

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Month ago
Google - Staff Software Engineer, Private Machine Learning

Google

Mountain View, California, United States (On-Site)
1 Week ago
TiMi Studio Group - Game Publishing Manager

TiMi Studio Group

Washington, United States (On-Site)
2 Weeks ago
Google - Software Engineer, Compiler, Scheduling and Optimization, Silicon

Google

Mountain View, California, United States (On-Site)
1 Week ago
The Walt Disney Company - Category Manager, Strategic Sourcing Marketing

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Week ago
ByteDance - Machine Learning Engineer, SMB

ByteDance

San Jose, California, United States (On-Site)
1 Week ago
The Walt Disney Company - Lead Software Engineer, Android

The Walt Disney Company

Glendale, California, United States (On-Site)
4 Days ago

Get notifed when new similar jobs are uploaded

Operations Jobs

OKX - Team Lead, Fraud Risk Operations (Remote)

OKX

Budapest, Hungary (Remote)
6 Months ago
Skillz - Manager - GM's Office

Skillz

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Google - Technical Program Manager I, Data Center Infrastructure

Google

Atlanta, Georgia, United States (On-Site)
6 Days ago
Google - Strategy and Operations Manager, Performance

Google

Tokyo, Japan (On-Site)
1 Week ago
Tesla - Parts Operations Lead - West & South Europe

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
The Walt Disney Company - Senior Manager, Travel Operations & Business System Management

The Walt Disney Company

Singapore, Singapore (On-Site)
2 Months ago
Warner Bros Games - Senior Analyst, Strategy & Operations

Warner Bros Games

Burbank, California, United States (On-Site)
1 Week ago
Google - Data Center Operations Manager, Global Server Operations

Google

The Dalles, Oregon, United States (On-Site)
1 Week ago
PwC - Tech Majlist Specialist

PwC

Dubai, Dubai, United Arab Emirates (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Boston, Massachusetts, United States (On-Site)

United States (Remote)

Boston, Massachusetts, United States (On-Site)

Boston, Massachusetts, United States (On-Site)

New York, New York, United States (On-Site)

Boston, Massachusetts, United States (On-Site)

Plovdiv, Plovdiv Province, Bulgaria (Remote)

Boston, Massachusetts, United States (On-Site)

View All Jobs

Get notified when new jobs are added by DraftKings

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug