LSEG Pricing Services - Support Lead

Our Team

We are evolving our Service Management team to move beyond support and operations. As a Senior Engineer in service management, you will be part of a diverse and inclusive organization that has full ownership of the availability, performance, and scalability of one of the most critical services at LSEG.

Main responsibilities

We are looking for people with a passion to learn, and who bring a continuous improvement mentality to our team!

Support Managers maintain Service Level Objectives for the systems they own. Constantly measuring and improving availability, latency, and overall system health is at the core of our team's purpose.

Write automation to scale systems sustainably, prevent service issues, or when they occur, quickly recover service.

Partner with development teams to improve system reliability, observability, and release velocity.

Participate in on-call rotations, incident response, postmortems, and root cause analysis and resolution.

Be a vocal advocate of strong/sound engineering practices that allow us to build, deploy, and run scalable, reliable, and performant services.

Enablers for Cloud migration working with foundation and migration teams from the inception of the projects performing architectural reviews, operational acceptable testing and configuring Datadog dashboards and metrics.

Be part of continuous learning and development culture.

Minimum qualifications

• A Bachelor's degree in computer science, a related technical field involving software/systems engineering, or equivalent practical experience.
• Experience with scripting languages such as: Shell, Python, or similar.
• Experience in maintaining Infrastructure as Code using Terraform.
• Hands on Experience with one of the following cloud platforms: Azure, AWS, or GCP.
• Knowledge on Docker and Kubernetes.
• Observability tools like Datadog, Dynatrace or similar.
• Implement and maintain CI/CD pipelines.
• Incident response and running blameless post-mortems.
• Proficient in Git workflows.

Preferred qualifications

• Minimum 8-10 years in the industry
• Experience on DevOps concepts and way of working
• Experience with algorithms and data structures.
• Understanding of identity and access management, and application security.
• Native Azure relational databases.

We use Datadog and BigPanda for our observability stack, Terraform for our cloud infrastructure, and EntraID as our IAM solutions but we're very open to incorporating your experience with any other tools.

Compensation/Benefits Information:

LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $123,500 - $205,900.

Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Annual Incentive Plan (AIP/”bonus plan”). Target AIP rates will be commensurate with role level and posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG’s Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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