Lulapay Operations Graduate

Job title: Lulapay Operations Graduate

Reporting to: Vice President Lulapay

Location: Cape Town

ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS

WHAT WE DO

Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love.

If you’re looking for a new place to call ‘home’ that believes in the potential of the broader SME landscape in South Africa and a place where you’ll work with awesome people - then Lula’s the place for you!

We’re making business banking fast, human, Lula!

OUR VALUES

Collaborative - we’re a clan and work together as a team, always towards a common goal

Committed - we’re accountable and follow through no matter the challenge

Curious - we look for better ways to do things and make a positive difference

Connected - we stay close to, learn from and look to understand each other and our customers

Compassionate - we go out of our way to care about our colleagues, our customers and our community

OVERALL PURPOSE

This is an exciting opportunity for a recent graduate seeking to kick-start their career. You will gain experience in the FinTech industry within a fast and dynamic environment. You will be joining our established Business Development team where you will be exposed to various operational processes.

We are looking for a highly motivated individual who will work closely with multiple teams to manage the end-to-end operations process and successfully assist customers with one of our latest and greatest products, Lulapay. Your work will not only encourage business owners to apply for the Lulapay product but also ensure they have an exceptional product experience stemming from an operational and customer perspective. You will be a driving force in helping Lulapay scale quickly and successfully.

Responsibilities will include:

• Deliver exceptional service that exceeds customer expectations in a proactive and innovative manner
• Providing first-line customer support with expert knowledge of our product offering
• Liaising between several teams within Lula to timeously escalate customer queries in an effective manner.
• Assist the team in onboarding new business in order to grow the Lulapay product
• Assist with the backend operational processes of Lulapay applications
• Understand reasons for and comply with the said rules and regulations set out by Lula to ensure operations are completed to the highest level of integrity
• Engage in other ad-hoc projects as needed to support the Lulapay team's objectives

THE COMPETENCIES WE’RE AFTER

• Can-do attitude with a willingness to tackle any task at hand
• Highly organised with the ability to manage several tasks at once while under pressure
• Proactive with an eagerness to pursue new opportunities
• Self-motivated and hardworking
• Fast learner who is open to new challenges

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Bachelor’s Degree within any specialisation
• Preferably 3 to 6 months of experience in a client-facing role
• Whizz with technology (Experience with Google Suite is desirable)
• Communication superstar with high energy
• A knack for sales and negotiation
• Exceptional administrative ability
• Critical thinking skills
• Basic numeracy and writing skills

Please note that all appointments are subject to our background checking process, which may include Credit, Criminal and any other job inherent checks.