Manager, Account Management

1 Month ago • 3-5 Years • Account Management

Job Summary

Job Description

Adyen is seeking an experienced leader for its Account Management team in Paris. The role involves building, mentoring, and coaching a team of account managers responsible for growing strategic merchant relationships and payments revenue. Key responsibilities include streamlining team operations, fostering collaboration, and engaging with executives. The ideal candidate will motivate team members, provide coaching on strategic account planning, contract negotiations, product roadmap discussions, and executive engagement. They will also create an inspiring team environment, serve as a senior stakeholder, set clear goals, report on performance, and recruit new talent aligned with Adyen's culture and skills requirements.
Must have:
  • 3+ years experience managing teams
  • 3+ years building executive relationships
  • 5+ years in account management
  • Proven commercial edge
  • Entrepreneurial track record
  • Strong negotiation skills
  • Excellent communication skills
  • Strong management skills
  • Technical aptitude
  • Fluent in French and English
Good to have:
  • Experience in enterprise payments
  • Experience in financial services
  • Experience from the merchant side
  • Motivated self-starter
  • Ability to lead cross-functional initiatives
  • Ability to work in a fast-paced environment

Job Details

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Manager, Account Management

We’re looking for an experienced and motivated leader to join our Account Management team. You will build, mentor, and coach a team of account managers who are responsible for growing strategic merchant relationships and payments revenue. You are comfortable streamlining team operations, encouraging effective collaboration, and engaging with executives at all levels. As a critical role in the continued success of our team in Paris, you will help to iterate our culture and build an amazing team environment that will create future leaders for Adyen.

What you’ll do

  • Motivate team members and encourage creativity while understanding training needs. Provide coaching in areas including but not limited to: strategic account planning, contract negotiations, product roadmap discussions, and executive engagement
  • Create an inspiring and collaborative team environment with an open communication/feedback culture
  • Serve as a senior stakeholder, providing strategic and consultative advice to influence and fulfill the global payments strategy of our merchants
  • Set clear individual and team goals focused on revenue growth. Report on performance and metrics at an executive level
  • Recruit new team members in line with the Adyen culture and required skills

Who you are

  • 3+ years experience in managing teams and building executive level enterprise relationships
  • 5+ years experience in account management, business development, consulting, or a related field
  • Experience in enterprise payments, financial services, or experience from the merchant side is a plus
  • An energetic self-starter with a proven commercial edge, entrepreneurial track record and strong negotiation skills
  • Excited to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial and collaborative environment
  • An excellent communicator and team player with strong management skills and technical aptitude
  • You are fluent in both French and English.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Paris office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

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About The Company

Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 187 transaction currencies. Over 3,500 businesses use the Adyen payment platform, including Facebook, Airbnb, Spotify, Groupon, Evernote, Booking.com, Yelp, Vodafone, Mango, Abercrombie & Fitch, O’Neill, and KLM. Adyen is headquartered in Amsterdam, with offices in San Francisco, São Paulo, Singapore, London, Paris, Berlin, Stockholm, Madrid, and Boston.


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