Manager, Back Office Payments Operations

About Bluevine

Bluevine is transforming small business banking with innovative solutions like checking, lending, and credit—all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we’re empowering entrepreneurs to grow with confidence.

Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, we’ve been supporting SMBs since 2013, serving over 500,000 customers nationwide and growing a dynamic global team of 500 people. Our mission? To fuel small businesses with the financial tools they need to succeed.

At Bluevine, you’ll be part of a collaborative, fast-paced team that’s reshaping the future of banking. Ready to make an impact?

This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.

Summary Objective:

As the Back Office Payments Operations Manager, you will oversee the end-to-end processing of financial transactions, ensuring accuracy, compliance, and strategy of payments operations.

Responsibilities

• Oversee payment processing; manage and monitor daily processing of payments, including wire transfers, ACH, and internal transfers.
• Lead, train, and support the payments operations team, ensuring high performance and development
• Identify and mitigate operational risks within payment workflows.
• Streamline payment processes to improve efficiency, reduce errors, and support scalability.
• Oversee reconciliation operations and ensure proper ledger entries for Bluevine Business Checking and Line of Credit products. 
• Investigate and resolve payment discrepancies and exceptions.
• Research and resolve escalated client inquiries related to inbound and outbound payments on behalf of the Account Management team.
• Lien filing and release management; oversee a team which prepares and files liens with appropriate government agencies, and manage lien releases when obligations are satisfied.
• Lead document processing operations from creation, intake and validation. 
• Review incoming documents for accuracy, completeness, and compliance with company standards.
• Ensure compliance with internal policies, industry regulations, and payments regulators (i.e. NACHA).

Required Experience and Education

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 8+ years of experience in payment operations, financial services, or a related role.
• Strong analytical skills with experience in data analysis and reporting.
• Proven experience working collaboratively with cross-functional teams, including finance, IT, and customer success teams.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with various stakeholders.

Benefits & Perks

• Excellent group health coverage and life insurance
• Stock options
• Hybrid work model
• Meal allowance
• Transportation assistance (terms and conditions apply)
• Generous paid time off plan, Holidays
• Company-sponsored mental health benefits
• Financial advisory services for both short- and long-term goals
• Learning and development opportunities to support career growth
• Community-based volunteering opportunities