Manager, Customer Success

About Bluevine

Bluevine is transforming small business banking with innovative solutions like checking, lending, and credit—all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we’re empowering entrepreneurs to grow with confidence.

Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, we’ve been supporting SMBs since 2013, serving over 500,000 customers nationwide and growing a dynamic global team of 500 people. Our mission? To fuel small businesses with the financial tools they need to succeed.

At Bluevine, you’ll be part of a collaborative, fast-paced team that’s reshaping the future of banking. Ready to make an impact?

Job Description

Bluevine is seeking a strategic and experienced Customer Support Manager to lead a team of passionate specialists dedicated to delivering exceptional service to small business owners via phone, email, and chat. This role is responsible for ensuring outstanding experiences for both customers and support team members—because at Bluevine, we believe that a great employee experience drives a great customer experience.

The ideal candidate is a proactive problem solver who excels at developing talent, optimizing processes, and leading initiatives that enhance both employee engagement and customer satisfaction. Success in this role requires strong cross-functional collaboration to identify and address customer pain points using insights from CSAT, CES, contact trends, and other data sources.

We're looking for someone who is energetic, collaborative, self-motivated, and ready to help build a world-class support organization—one that is essential to Bluevine’s mission and the success of the small businesses we serve.

What You’ll Do:

• Lead and manage the daily operations of the customer support team.

• Set goals, track performance, and help team members grow through coaching and feedback.

• Create a positive and inclusive team environment.

• Jump in to help with customer issues or escalations when needed.

• Design training and development plans to build team skills.

• Improve support processes to make things faster and smoother for customers.

• Make sure the team meets key metrics like response time and customer satisfaction.

• Solve complex customer problems quickly and effectively.

• Share customer feedback with other teams to help improve our products and services.

• Use data to spot trends, fix issues, and find ways to improve support.

• Work on projects to make the customer experience even better.

What We’re Looking For:

• 5+ years of experience in customer support within financial services, with at least 3 years in a leadership role at a U.S. banking, credit card, or payment processing organization.

• A customer-focused and empathetic leader with a strong track record of building high-performing teams.

• Proven experience managing high volumes of customer inquiries and accounts.

• Strong problem-solving skills and adaptability in ambiguous or fast-paced environments.

• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.

• Comfortable with technology trends and capable of translating those into improved customer outcomes.

• Scrappy, resourceful, and proactive—able to find solutions with limited direction.

• Experience identifying and documenting operational trends to inform business decisions.

• Bachelor’s degree or equivalent experience is a plus.

Why Join Us?
At Bluevine, you’ll be part of a mission-driven team that values innovation, empathy, and impact. We’re building a support organization that’s essential to the success of the small businesses we serve—and we want you to help lead the way.

Benefits & Perks

• Excellent group health coverage and life insurance
• Stock options
• Hybrid work model
• Meal allowance
• Transportation assistance (terms and conditions apply)
• Generous paid time off plan, Holidays
• Company-sponsored mental health benefits
• Financial advisory services for both short- and long-term goals
• Learning and development opportunities to support career growth
• Community-based volunteering opportunities