Manager Customer success - CRM consulting

1 Month ago • All levels • $100,000 PA - $120,000 PA

Job Summary

Job Description

As Manager of Customer Success - CRM consulting at Xplor Growth, you will lead a team of Marketing Consultants and CRM Programmers. Your responsibilities include delivering exceptional consultative services to clients to drive product adoption and elevate their experience. You will build a scalable consultative program, ensuring unparalleled value for clients, driving product adoption, and enhancing customer satisfaction. You'll manage the team to achieve targets, foster a collaborative culture, develop the Marketing Solutions program, drive customer voice within the organization, and partner with other managers to reduce churn and improve customer sentiment.
Must have:
  • Manage and scale a team of Marketing Consultants.
  • Foster a collaborative and high-performance team culture.
  • Further develop the Marketing Solutions program.
  • Drive the voice of the customer within the organization.
  • Partner with other Managers for escalations.
Perks:
  • Discretionary annual bonus

Job Details

Join our Fitness and Wellbeing Vertical as Manager Customer success - CRM consulting for Xplor Growth to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences. 

Reporting into the VP of Customer Success, you will lead a team of Marketing Consultants and CRM Programmers, guiding them to deliver exceptional consultative services to our clients that drive Xplor Growth product adoption and elevate their overall experience with leveraging the platform to automate their sales and marketing efforts. You will be instrumental in building a scalable consultative program, ensuring that our team provides unparalleled value to our clients while driving product adoption and enhancing customer satisfaction. You will play a critical role in ensuring the success of both our customers and our team.  

We are looking for someone who is passionate about customer experience, boutique fitness, and marketing automations. The ideal candidate is engaging and dynamic, metrics-driven, and will help reinforce our customer-driven mindset and culture. Our team is great at building strong relationships, understanding the product, and is incredibly passionate about the industry we serve. We are looking for someone who is excited to help mentor our team of consultants and take this part of the organization to the next level. Some of the other responsibilities include: 
  • Manage, scale, and grow a team of Marketing Consultants to achieve quarterly targets (customer conversion and retention, product adoption, account health, CSAT, NPS) 
  • Foster a collaborative and high-performance team culture focused on continuous improvement and client success.  
  • Further develop the existing Marketing Solutions program, driving business revenue and new customer acquisition. 
  • Drive the voice of the customer within the organization, helping to shape product development and improvements based on customer and team feedback 
  • Partner with other Managers of Customer Success and CSMs in Xplor Growth related escalations, reducing churn and improving customer sentiment 
  • Manage competing priorities in an ever-changing environment, displaying expert prioritization. 

- The average base salary pay range for this position is $100,000 to $120,000 

- May be considered for a discretionary annual bonus

Location: You can work fully remote in this position, provided you have eligible working rights in the United States, and you are in a time zone with enough overlap to collaborate with your team.

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Oregon, United States

Games For Love - Mobile Game Production Mentor

Games For Love

Lynnwood, Washington, United States (Remote)
11 Months ago
WebFX - Junior Back-End Software Engineer

WebFX

Ann Arbor, Michigan, United States (On-Site)
4 Months ago
bytedance - Backend Software Engineer - Network Security

bytedance

San Jose, California, United States (On-Site)
3 Months ago
Illuminia - Senior Systems Engineer - Systems Architecture

Illuminia

San Diego, California, United States (On-Site)
1 Month ago
Tekion Corp - Senior Partner Integrations Manager

Tekion Corp

United States (On-Site)
1 Month ago
Advanced Systems Group, LLC - Advanced Data Storage Systems Field Engineer

Advanced Systems Group, LLC

Los Angeles, California, United States (Hybrid)
2 Months ago
NVIDIA - Director, Lease Accounting

NVIDIA

Santa Clara, California, United States (On-Site)
2 Months ago
Google - Software Engineer III, Infrastructure, Google Cloud Compute Infrastructure

Google

Kirkland, Washington, United States (On-Site)
6 Months ago
WebTech Corporation - Fleet Innovation and Transformation Lead Systems Engineer

WebTech Corporation

Fort Worth, Texas, United States (On-Site)
3 Weeks ago
Google - Senior Software Engineer, Infrastructure, Google Cloud NetInfra

Google

Sunnyvale, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform. Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022.


 

Vancouver, British Columbia, Canada (Hybrid)

Newcastle Upon Tyne, England, United Kingdom (Hybrid)

Melbourne, Victoria, Australia (Hybrid)

Newcastle Upon Tyne, England, United Kingdom (On-Site)

Oregon, United States (Remote)

Oregon, United States (Remote)

Pune, Maharashtra, India (On-Site)

Newcastle Upon Tyne, England, United Kingdom (Hybrid)

Vancouver, British Columbia, Canada (Remote)

Pune, Maharashtra, India (On-Site)

View All Jobs

Get notified when new jobs are added by Xplor Technologies

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug