Manager, Customer Success - EMEA
Job Summary
Job Description
As a Manager, Customer Success - EMEA, you will lead and manage the international customer success teams, working closely with regional clients to ensure they achieve their desired outcomes with Barracuda's solutions. You will drive customer satisfaction and retention while collaborating with global and cross-functional teams to tailor strategies to the unique needs of the international markets. Responsibilities include leading, mentoring and developing a team of Customer Success Managers across EMEA and APAC regions, fostering a collaborative, customer-focused culture within the team, developing and executing region-specific strategies for enablement, adoption and growth, and collaborating with global CS leadership to contribute to the overall success framework.
Must have:
- 5+ years of experience in customer success, account management or related role in SaaS or IT industry
- Proven track record of driving customer satisfaction, retention and growth in a fast paced, global environment
- Ability to communicate and collaborate effectively with customers, internal stakeholders, and cross-functional teams
- Strong analytical skills and using data to drive decision making and optimize processes
Good to have:
- Bachelor’s degree
Perks:
- Equity
- Internal mobility opportunities
4 skills required
Job Details
Job: 25-331
Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda
We are looking for a dynamic Manager, Customer Success – EMEA and APAC to join our growing team at Barracuda. In this role you will lead and manage the international customer success teams, working closely with regional clients to ensure they achieve their desired outcomes with our solutions. You will drive customer satisfaction and retention while collaborating with global and cross-functional teams to tailor strategies to the unique needs of the international markets.
What you’ll be working on
- Lead, mentor and develop a team a Customer Success Managers across EMEA and APAC regions
- Foster a collaborative, customer-focused culture within the team that drives high performance and customer satisfaction
- Provide regular feedback, coaching and career development opportunities for team members
- Develop and execute region-specific strategies for enablement, adoption and growth that align with global customer success goals
- Collaborate with global CS leadership to contribute to the overall success framework
- Utilize Gainsight to track performance, report on key metrics, and continuously improve team efficiency and effectiveness
- Point of escalation for customers and partners
What you bring to the role
- 5+ years of experience in customer success, account management or related role in SaaS or IT industry, with at least two years in leadership positions
- Proven track record or driving customer satisfaction, retention and growth in a fast paced, global environment
- Ability to communicate and collaborate effectively with customers, internal stakeholders, and cross-functional teams
- Strong analytical skills and using data to drive decision making and optimize processes
- Bachelor’s degree preferred
What you’ll get from us
A team where you can voice your opinion, make an impact, and where you and your experiences are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.
#LI-hybrid
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