Manager, Data Center Ops
Job Summary
Job Description
The Data Center Operations Manager at Rackspace Technology manages a team of technicians providing 24/7 data center IT support. Responsibilities include managing shift rotations, setting employee goals, conducting performance reviews, ensuring efficient ticket management, maintaining world-class housekeeping (5S methodology), conducting regular team meetings, onboarding new hires, maximizing availability, team development, standardizing procedures, and recruiting top-tier technicians. The role requires proactive performance management, implementation of lean practices, and resolution of customer-impacting events with root cause analysis. The position requires a strong focus on operational discipline and team engagement.
Must have:
- Manage 24x7 data center operations
- Team management and performance reviews
- Efficient ticket and task management
- Maintain world-class housekeeping (5S)
- Root cause analysis of incidents
- 9+ years datacenter experience
- 3+ years management experience
3 skills required
Job Details
Job Summary: As our Data Center Operations Manager, you’ll manage a team of Data Center Operations Technicians who maintain the data center IT environment 24x7x365 and ensure that all customer and internal server environments are secure, operational, and highly available. You’ll deliver this through proactive performance management, assignment of responsibilities including projects and tasks, strengthening team engagement, utilization of 5S methodology, implementation of lean/continuous improvement practices and review of process compliance.
Work Location: Onsite at our datacenter located in Ashburn, VA.
Key Responsibilities:
- Key Responsibilities:
- Manage shift rotations, ensuring 24x7 coverage is maintained.
- Set clear, measurable goals for all employees .
- Ensure high levels of operational discipline are maintained by carrying out regular performance reviews and 1:1’s.
- Ensure all tickets and maintenance tasks are managed quickly, professionally, and efficiently according to policies and procedures.
- Act as the point of escalation for your team ensuring that all customer impacting events are resolved quickly and professionally and that root cause analysis is done post event.
- Ensure that the IT technical spaces are maintained to world class standards of housekeeping by conducting regular 5S audits and overseeing all remedial activities.
- Conduct regular meetings to ensure team and company alignment.
- Engage and motivate team members in line with Rackspace core values.
- Ensure effective onboarding of new team members.
- Maximize availability via proactive intervention.
- Develop the team both professionally and technically.
- Work with peers to ensure that policies, procedures, and working practices are standardized and relevant.
- Recruit new technicians ensuring that all new hires are of the highest possible standard for the roles.
Qualifications:
- Bachelor’s degree in a relevant field of study such as computer science. Additional experience may substitute for the degree.
- Minimum of 9 years’ experience in datacenter operations and design.
- 3 years of management experience.
- Knowledgeable in engineering, design, configuration, installation, maintenance and upgrade of the local area network (LAN) and/or wide area network (WAN)
- Basic knowledge of server and various software applications
Discover your inner Racker: Racker Life
Information on benefits offered is here.
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About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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