Manager, Dispute Operations
Job Summary
Job Description
As a Manager of Dispute Operations at Super.com, you will be responsible for optimizing complex dispute workflows, ensuring financial performance and compliance, and managing a team of analysts and service providers. You will also be required to prepare regular reports, use data to drive continuous improvement, and drive positive changes in areas that affect disputes. The ideal candidate should have experience with both fraud and non-fraud cases, along with an understanding of operational root causes. The role will involve managing customer disputes, overseeing dispute service providers, and preparing reports for internal and external stakeholders.
Must have:
- 5+ years of experience with card-not-present disputes
- 2+ years of people management experience
- Strong analytical skills, including business intelligence tools
- Strong critical thinking skills
- Resourceful and self-motivated
Good to have:
- Knowledge of Regulation E and Regulation Z
- Knowledge of the US ACH system
- Basic SQL skills
- Bachelor’s degree in Business Administration
Perks:
- Unlimited PTO
- Recharge days
- Travel discounts
- Weekly UberEats credit
- Annual company offsites
- Generous parental leave
- Flexible return-to-work plan
- Competitive salary packages and equity options
- Great benefits from day one
- Wellness budgets
- Personal and team-level development budgets
6 skills required
Job Details
At Super.com, we’re on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and our team.
For our employees, Super.com is more than just a workplace—it’s an opportunity to grow, make an impact, and unlock your full potential. We invest in learning, celebrate bold ideas, and create pathways for career growth.
We move fast, think big, and always put people first. Your career should be as rewarding as the work you do, and at Super.com, we’re here to make every day Super.
About the role
As both a card program manager and a card-not-present merchant, Super.com has a multitude of complex dispute workflows. This is a newly created role to optimize those workflows as the company grows, while balancing financial performance and compliance. This role will manage a combination of service providers and in-house analysts, while collaborating cross-functionally to drive positive change in areas that affect disputes. The ideal candidate has hands-on representment experience with both fraud and non-fraud cases, and has a knack for connecting disputes to operational root causes.
What you'll be working on:
- Manage customer disputes to be compliant with relevant rules and standards, including card network monitoring thresholds
- Manage a team of analysts, ensuring the team’s work aligns with business priorities and meets quality standards
- Oversee dispute service providers, driving a proactive response to changes in the business and compliance with SLAs
- Prepare regular reporting on disputes for internal and external stakeholders
- Use data to drive continuous improvement in disputes processes
Who we're looking for:
- 5+ years of experience with card-not-present disputes, including hands-on representment experience and deep knowledge of card network standards
- 2+ years of people management experience
- Strong analytical skills, including proficiency with enterprise-grade business intelligence tools such as Looker or Tableau
- Strong critical thinking skills
- Resourceful and self-motivated
Bonus points for:
- Knowledge of Regulation E and Regulation Z from the perspective of a card issuer
- Knowledge of the US ACH system
- Basic SQL skills
- Bachelor’s degree in Business Administration or related major; advanced degree preferred
$102,000 - $197,000 a year
This range is dependent on experience and not inclusive of any other benefits or equity that may exist in your total compensation package.
We’ve got you covered
- We are remote first: You have the flexibility to work from around the world and the hours that make sense for you– so that you can do your best work while living life on your own terms
- Other perks include: unlimited PTO, recharge days, travel discounts on Travel, Weekly UberEats credit, annual company offsites
- We welcome new family additions with generous parental leave and a flexible return-to-work plan
- Competitive salary packages, equity options, great benefits from day one, wellness budgets, as well as personal and team-level development budgets
- This is just scratching the surface– see our careers site for a more detailed overview of our perks & benefits
We Believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.
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