Manager, eCommerce Analytics

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers eCommerce for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of eCommerce for artists, providing a full service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

How we LEAD:

Merchandise and commerce are part of the fabric of music culture. For artists, it’s a way to develop and further articulate their brand. For fans, it’s another pathway to connecting with an artist and the culture they represent.

REPUBLIC Collective and Famehouse are looking for a data and insights analyst to join our teams: someone passionate about using data to drive strategy in a creative and quickly changing industry. The ideal candidate brings a skillset that balances technical acumen with strong communication and an ability to turn open-ended problems into plans of action.  This role will report into Famehouse, but will be deeply embedded into REPUBLIC Collective label operations and based out of our New York office.

How you’ll CREATE:

• Transform business questions into fact-based analyses that deliver insights and actionable recommendations to drive business performance, from merchandise planning to marketing strategy, audience research and more.

• Influence eCommerce strategy and operations as a key thought partner, delivering compelling visual presentations to a range of stakeholders, including executive leaders, label teams, artist managers, and operational partners.

• Help develop our analytic toolkit by providing key input & feedback into building frameworks, dashboards, and templates to scale up impact.

• Provide ongoing support for deployed solutions, including training stakeholders to self-serve and improve data-driven decision-making across the organization.

• Shift between data sources and tools for different projects, which may include BigQuery, Data Studio, Tableau, Domo, Python, Google Analytics, Excel, and other in-house data structures.

• Own the entire end to end delivery of specific reporting & analysis deliverables, from requirement gathering to deployment, with quality documentation and communication.

• Partner with tech and data science teams to improve upstream data solutions.

Bring your VIBE:

• Bachelor’s Degree – economics, business, data engineering, computer science, or statistics majors preferred.

• 2-4+ years of direct experience in analytics, data science, data engineering, finance, consulting, or digital marketing. A commensurate graduate degree can also be sufficient.

• A strong critical-thinker who can communicate effectively with different audiences.

• Advanced skills in SQL, data visualization software (e.g. Tableau) and Excel. Experience with eCommerce/marketing analytics systems (e.g. Shopify/Google Analytics) and programming languages (e.g. Python) is a plus.

• Must be comfortable crafting actionable stories from large sets of data and conducting data mining, validation and root cause analysis along the way to ensure accuracy.

• Exceptionally detail-oriented with polished written and verbal communication skills.

• A seasoned team player, accustomed to managing multiple projects with separate clients and deadlines.

• Experience in eCommerce, merchandising and/or entertainment industries is preferred.

• Experience with project management and collaboration tools a plus (e.g. Monday.com).

• Flexible and able to adapt to changing project needs in a fast-paced environment; extremely reliable for meeting deadlines.

• Extremely organized and comfortable streamlining many moving parts. Comfortable juggling multiple high priority projects simultaneously.

• Must love music and be passionate about helping artists build their direct-to-fan businesses!

Perks Playlist:

• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit

• Comprehensive medical, dental, vision, and FSA options, as well as:

  • 100% coverage for out-patient mental health services

  • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

  • A lifetime fertility support allowance of $30,000 to plan participants

  • Student Loan Repayment Assistance and Tuition Reimbursement

  • 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation

• Variety of ways to prioritize much-needed time away from work including:

  • Flexible Paid Time Off (PTO) for exempt employees

  • 3-weeks PTO for non-exempt employees

  • 2-weeks paid Winter Break

  • 10 Company Holidays (including Juneteenth and Wellbeing Day)

  • Summer Fridays (between Memorial Day and Labor Day)

  • Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

For more information, please click on the following links.

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Job Category:

Salary Range:

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.  All candidates are encouraged to apply.