Manager, Managed Services - Visa Consulting and Analytics

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems, focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact projects with tangible financial results.

VCA Managed Services (VMS) is a critical component of our VCA strategy, providing our clients with the execution muscle they require to enhance performance and increase profitability. VMS brings the ‘best of Visa’ to the clients, playing the role of orchestration layer between client teams and Visa subject matter experts (SMEs).  As clients confront increased challenges in their operating environment whilst also facing capacity constraints and capability gaps, VMS helps to drive implementation or delivery of their strategic initiatives, facilitating significant and tangible value creation.

Position Summary

We are looking for an individual to join us as a Manager of Managed Services for India and South Asia, and be a part of our consulting arm, Visa Consulting and Analytics. Based in Mumbai, this role will be responsible for leading project delivery to drive the implementation of recommendations related to product development, partnerships and alliances, data and digital engagement, and technology action and insights. The individual will work towards the execution of product setup and development for launch, card value proposition enhancements, and leveraging data insights to impact portfolio performance using Visa resources.

The individual should have expertise in designing, implementing, and program-managing deliverables related to product performance. They are also expected to support in the sales process by collaborating with internal teams based on client requirements.

Key Responsibilities

Support and play a key role in the growth of the India South Asia (INSA) VMS practice to help our clients achieve the following:

• Execute product initiatives, strengthen value propositions, and develop digital journeys on behalf of clients.

• Support the launch of new products and services, including build, setup, technical aspects, and go-to-market strategy.

• Run the program management office to deliver large-scale technological projects related to the payments business.

• Support the implementation of VCA project recommendations across strategy, product, portfolio, business analytics, risk, and digital advisory.

Define project scope, understand client objectives, and frame problems or opportunities. Facilitate and support in creating client proposals and project plans, outlining dependencies, roles, responsibilities, scope, and deliverables. Be responsible and accountable for the project plan and work closely with stakeholders to achieve project revenue while keeping costs within the approved budget. Manage and oversee project delivery for all relevant VMS engagements within INSA. Enable project delivery by managing teams within complex project structures, with support from internal team members and external vendors. Partner with peers in other functional areas (e.g., Product, Marketing, Risk, Innovation) to execute projects leveraging Visa’s extensive resources.

Standardize end-to-end delivery processes to create a consistent approach and optimize overheads.