Manager of Digital Support Content

4 Hours ago • All levels

Job Summary

Job Description

As the Manager of Digital Support Content, you will lead a team of writers, improve content quality, and collaborate globally. You will facilitate team meetings, build partnerships with product managers, identify content improvements, and use analytics. This is a hybrid role, combining management and writing responsibilities, with a focus on driving onboarding, adoption, and retention through effective content. The role involves data-driven decision-making and working within a distributed team.
Must have:
  • Experience managing content teams with direct reports.
  • Exceptional English writing and editing skills.
  • Data-driven approach to measuring content impact.
  • Experience working cross-functionally and across time zones.
  • Experience with DITA XML authoring or similar.

Job Details

Job Description

Where you’ll work: Hungary (Remote)  

As the Manager of Digital Support Content for our IT Management & Support products, you will be pivotal in managing and mentoring a talented team of writers responsible for high-impact product content. You will collaborate globally with fellow writers, content strategists, and analytics experts to continuously evolve shared workflows, tools, and data-driven best practices to improve content quality, timeliness, and impact. 

In this hybrid manager-writer role, you will: 

  • Facilitate regular team meetings and 1:1s focused on goal setting, career development, and performance feedback. 

  • Build trusted partnerships with product managers, developers, and professional services teams to support our robust authoring environment and web experience. 

  • Identify and prioritize opportunities for new or improved content to drive onboarding, adoption, and retention. 

  • Leverage analytics and cross-functional input to track, measure, and prioritize content improvements. 

  • Experiment, problem-solve creatively, and share learnings with a distributed global writing team. 

We’re looking for candidates with: 

  • Proven experience managing content teams (2-5 direct reports) 

  • Exceptional English writing and editing skills 

  • Data-driven approach to measuring content impact 

  • Experience working cross-functionally and across time zones 

  • Experience with DITA XML authoring or similar 

You are welcome to work remotely; however, we appreciate your ability to visit our Budapest office occasionally, especially more frequently during the onboarding period. 

At GoTo, authenticity andinclusive culture are key to our thriving workplace, where diverse perspectives drive innovation and growth. Our team of GoGetters is passionate about learning, exploring, and working together to achieve success while staying committed to delivering exceptional experiences for our customers.We take pride in supporting our employees with comprehensive benefits, wellness programs, and global opportunities for professional and personal development. By maintaining an inclusive environment, we empower our teams todo their best work, make a meaningful impact, and grow their career. Learn more.   

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About The Company

GoTo, the leader in cloud communications and IT, is dedicated to powering a world of work without limits. Featuring flagship products GoTo Connect, LogMeIn Resolve, and LogMeIn Rescue, the GoTo portfolio offers secure, reliable, AI-enabled solutions that are simple to adopt for small and midsize businesses, and scalable to enterprises worldwide. GoTo continuously improves human experiences for AI-enabled workforces across hundreds of thousands of customers. The company is headquartered in Boston, Massachusetts, with approximately $1 billion in annual revenue and 2,800 employees throughout North America, South America, Europe, Asia, and Australia.

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