Manager, Production Engineering (Cortex)

Your Career

We are seeking a dynamic and capable Production Engineering Manager to lead a team within our Cortex Production Engineering group based at our headquarters in Santa Clara, CA. The Production Engineering team plays a vital role in ensuring the reliability and availability of the production environment hosting Cortex products. This team also supports the Cortex R&D team through the use of CI tools, infrastructure, and automation.

Your Impact

• Lead and manage a team of Production Engineers, fostering a culture of collaboration and efficiency.

• Improve Production support processes in the DevOps org and in engineering

• Track KPIs of oncall alerts and support tickets

• Work on maintaining and enhancing the reliability and availability of our SaaS products.

• Support the operations for the production of our SaaS cybersecurity product, ensuring good service levels.

• Assist in the implementation of automated remediation tools for known issues, security measures, and monitoring within our cloud infrastructure.

• Contribute to reviewing existing processes, technologies, and procedures.

• Collaborate with cross-functional teams, including InfoSec, development, and QA.

• Work on Infrastructure-as-Code solutions to manage and orchestrate our cloud deployment.

• Assist in managing cloud environments, including Kubernetes clusters.

• Participate in incident response and on-call rotation, supporting applications and infrastructure.

Your Experience 

• 5+ years of experience as a DevOps/SRE/Technical Support engineer, with a focus on reliability.

• 2+ years of experience in a team lead or management role.

• Experience with scripting languages such as Shell scripts and Python, and a basic understanding of Linux systems.

• Experience with virtualized and containerized environments, including Kubernetes and Docker.

• Good communication and interpersonal skills.

• Ability to adapt to new technologies.

• Familiarity with cloud platform operations (e.g., Google Cloud Platform) is advantageous.

• Basic understanding of CI/CD and Configuration Management tools (e.g., Jenkins) is advantageous.

• A passion for technology and innovation.

The Team

As a member of the SRE team, you will work on producing mission-critical platforms, tools, and processes that will ensure the highest levels of availability and reliability of all our applications. We need creative and innovative problem solvers who can partner with our Application development teams to make their services more usable. Our SRE team is furnished with a standout opportunity to build tools, frameworks, and cloud platforms that will support our company’s growth over the next decade. If you are a self-starter and jump on new ideas to make the platform more stable, secure and feature-rich, this is your new career.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $165,000 - $240,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

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Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.