Manager, Site Reliability Engineering Tooling

Toast is driven by building the platform that helps restaurants adapt, take control, and focus on what they do best: creating experiences their guests love. Tremendous business growth has spurred a need for significant investment in Toast's platform teams. The Site Reliability Engineering team at Toast is responsible for overseeing Toast production services, with a commitment to quality, reliability, and low latency — without needing heroics. The team accomplishes this goal by:

• Building tooling to automate, monitor, and manage deployed services using reliability best practices
• Developing and evangelizing patterns and best practices to improve the scalability, observability, and reliability of all Toast systems
• Consulting with teams to improve product scalability, observability, security, and reliability
• Participating in outage response and root cause analysis for critical systems and infrastructure incidents

As a Manager of the Site Reliability Engineering team, you will provide technical leadership and hands-on code contributions, incorporating reliability best practices for programming and scripting, observability, production triage, incident resolution, and retrospective/root cause analysis to maintain the world-class reliability and uptime of our platform. 

About this roll* (Responsibilities) 

• Enable a geographically distributed team of talented engineers to continue performing at a high level and help increase the impact of their work
• Drive day-to-day operations of the team and contribute to the development and prioritization of the SRE roadmap for major initiatives
• Create and drive strategic organization-wide scalability, observability, and reliability initiatives in collaboration with technical leadership and Product Management
• Influence architecture decisions for your team and for individual services to optimize resilience and scalability
• Guide teams to build and maintain systems that are reliable and available for Toast customers
• Facilitate professional growth by mentoring engineers on your team
  
  

Do you have the right ingredients*? (Requirements)

• Hands-on experience managing an SRE team, including hiring, mentoring, cross functional collaboration
• Hands-on coding experience with Kotlin, Go, Python, Java/JVM
• Background in leading complex engineering projects in a Scrum environment
• Experience in building and running distributed systems
• Exposure to networking, cloud architectures, and patterns 
• Deep understanding of systems, networking, and scaling issues
• Direct exposure to cloud infrastructure and SaaS solutions

**This is a hybrid role requiring in-office presence two days per week**

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required