Manager - Technical Accounts

6 Days ago • 5 Years +
Sign up and Unlock PRO benefits for FREE!

About the job

SummaryBy Outscal

We're seeking a Manager - Technical Accounts with 5+ years of experience in technical support, onboarding, and account management. Excellent communication skills and a strong ability to translate complex technical concepts for non-technical stakeholders are crucial. You'll work internally to drive teams towards workable solutions for clients.
About the Role:
-You will be responsible for providing complete technical solutions to the customers for CleverTap product integration with the customer's system.
-Health checks for all existing issues of their quota of customers
-Customer calls in order to understand and solve their problems and use cases-Liaise with internal teams in order to resolve issues or create solutions in order to drive adoption

What will you do :
-Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts.
-Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity.
-Attend customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle.
-Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
-Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes 

What are we looking for ?

Must Have:
- 5+ years of experience in Technical Support/Technical Account management/Technical Onboarding role
- Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
-Work internally to drive teams in order to create workable solutions for the client 

Good to Have:
-Experience in a customer-facing role involving technical problem solving, product implementation, technical support in B2B SaaS, Mobile, API, or Web-based technologies.
-Experience with mobile development - any of the following Android, iOS, React Native-Experience with web development 

Measures of Success:
-Time to resolve issues/ requests
-Product adoption - breadth and depth 

Why join us? 
-Be a part of a global growth stage startup
-Work in a fast-paced, dynamic environment where your contribution matters
-You are passionate about technology and its impact on the high growth mobile technology space
-Innovate at scale, with learning opportunities 

What is working at CleverTap like? 
-Be a part of a global category creator - hyper growth B2B SaaS  startup
-Work in a fast-paced, dynamic environment where your contribution matters
-Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
-Accountability and driving outcomes is the key to success
-Your career here is limited by you and nothing else-Teamwork trumps individual success
-You are passionate about experience technology and its impact on enabling  growth 
-Innovate at scale, with learning opportunities and having fun along the way!


About CleverTap:
CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Domino’s, Levis, Jio, Papa John’s, Zomato, Kotak Bank, Jio, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering speed and cost efficiency at scale.

Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta.

For more information, visit clevertap.com  or follow us on:
If you think you’d be a good fit for this role, we’d love for you to apply!



undefinedundefinedundefined

About The Company

Explore gaming industy jobs in one of the leading Game Studios.

Maharashtra, India (Hybrid)

Maharashtra, India (Hybrid)

Maharashtra, India (On-Site)

Maharashtra, India (On-Site)

Maharashtra, India (On-Site)

Maharashtra, India (On-Site)

Maharashtra, India (On-Site)

Karnataka, India (On-Site)

Maharashtra, India (On-Site)

Karnataka, India (On-Site)

View All Jobs

Similar Skill Jobs

Tonies - (Senior) Legal Counsel eCommerce, Data & IT (all genders)

North Rhine-Westphalia, Germany (Hybrid)

ZeptoLab - Freelance Senior 3D Animator

Almaty Region, Kazakhstan (Remote)

ZeptoLab - Freelance Senior 3D Animator

Yerevan, Armenia (Remote)

ZeptoLab - Freelance Senior 3D Animator

Masovian Voivodeship, Poland (Remote)

ZeptoLab - Freelance Senior 3D Animator

Belgrade, Serbia (Remote)

PTW - Marketing Coordinator

Tokyo, Japan (Hybrid)

PlayStation Global - Manager, Learning and Development

California, United States (Hybrid)

Jobs in Sofia, Sofia City Province, Bulgaria

Ubisoft - Lead Game Designer

Sofia City Province, Bulgaria (Hybrid)

SEGA - Junior IT Helpdesk Technician - FTC-12months

Sofia City Province, Bulgaria (On-Site)

DraftKings - Senior Desktop Support Specialist

Plovdiv Province, Bulgaria (On-Site)

workato - Senior Backend Developer (Engine team)

Sofia City Province, Bulgaria (On-Site)

Cision - Customer Support Advisor

Sofia City Province, Bulgaria (Hybrid)

Cision - Customer Support Advisor

Sofia City Province, Bulgaria (Hybrid)

DraftKings - Senior Team Leader, Trading

Plovdiv Province, Bulgaria (On-Site)

DraftKings - Trading Support Specialist

Plovdiv Province, Bulgaria (On-Site)

DraftKings - Sports Trader

Plovdiv Province, Bulgaria (On-Site)

DraftKings - Recruitment Marketing Events Associate

Sofia City Province, Bulgaria (On-Site)

Operations Jobs

Trek - APAC Retail Commercial Manager

Australian Capital Territory, Australia (On-Site)

Moon Active - Support Knowledge Team Lead

Tel Aviv District, Israel (On-Site)

Amber - Facility Coordinator

Metro Manila, Philippines (On-Site)

wmeimg - Manager, Ticket Operations - FIFA World Cup 26™

New York, United States (On-Site)

Rockstar Games - Office Assistant

Karnataka, India (On-Site)

company3methodstudios - Color Assist, Features

Canada (On-Site)

company3methodstudios - Color Assist, Features

Florida, United States (On-Site)

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug