Ticketing Manager, Milano Cortina 2026 Olympic and Paralympic Games

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

We are seeking an experienced Ticketing Manager to support ticketing operations for the Milano-Cortina 2026 Olympic and Paralympic Games. You will manage inventory, collaborate with key stakeholders (including the IOC and OCOG), and ensure seamless ticket distribution.

Primary Responsibilities

Ticketing Operations & Inventory Management

• Oversee end-to-end ticketing processes, including inventory management - requests, allocations, returns and consignments
• Collaborate with Product, Pricing and Sales teams to optimize ticket strategies and client offerings and review and approve requests
• Serve as the primary liaison with MC26 OCOG and IOC Ticketing and Hospitality teams as required, ensuring compliance and seamless communication

Systems & Data Integrity

• Spearhead the design and implementation of ticketing system functionalities for efficient inventory tracking
• Manage quotas and perform audits of ticketing data in systems and related documents
• Maintain accurate competition schedules and communicate updates to stakeholders
• Generate data-driven reports for internal and external presentations and status updates

Client and Team support

• Assist in the planning and facilitate the delivery of digital tickets to clients and troubleshoot client inquiries
• Train and supervise ticketing staff/contractors as needed
• Collaborate with and support other Functional Areas as required

Additional Duties

• Contribute to process improvements and ad-hoc projects
• Ensure adherence to Olympic ticketing policies and ethical standards
• Other ticketing duties, as necessary to support On Location’s successful delivery of the Olympic and Paralympic Games projects and test events

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job.  Duties, obligations, and activities may change at any time with or without notice.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Education and/or Experience, Knowledge, Skills, and Abilities:

• Minimum 2 years of experience in ticketing for the Olympic and Paralympic Games and other global sporting events with official travel and hospitality providers
• Minimum 2 years of experience with event ticketing systems and databases
• Excellent computer skills with high proficiency in Microsoft Office suite, in particular advanced capability in Excel

• Proficiency in project management applications
• Strong customer service ethic
• Strong organizational and time management skills, with ability to multi-task and manage concurrent priorities
• Fluent in Italian and English
• Excellent interpersonal skills – written and verbal
• Ability to work collaboratively within a team
• Proactive in identifying areas where support can be provided in order to meet deadlines

Preferred Education and/or Experience, Knowledge, Skills, and Abilities:

• Other languages
• Experience with CRM tools