Manager, Training Design and Delivery

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Blink Health is a healthcare technology company on a mission to make prescription drugs more accessible and affordable for everyone. We are scaling up in a highly complex vertical to change the way Americans access the prescription drugs they need.

Our proprietary platform and supply chain allow us to offer everyone — whether they have insurance or not — amazingly inexpensive prices on over 15,000 medications. With the addition of telemedicine and home delivery for prescriptions, Blink is providing a life-changing experience for people all over the country and fixing how opaque, unfair, and overpriced healthcare has become. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Our Patient Services team is at the forefront of the company mission to bring not only affordable prices, but to also deliver the best possible experience for all of our customers. We are a large team of customer service personnel who provide frontline support and manage the operations of our growing customer service and pharmacy teams. We are responsible to ensure that we scale efficient customer and pharmacy services while delivering excellent customer satisfaction scores.

What You’ll Do:

• Team Leadership: Lead, coach, and develop a team of instructional designers and training facilitators to deliver impactful learning solutions across Operations.
• Training Strategy & Execution: Design, implement, and continuously refine the training strategy based on performance trends, business goals, and learner needs. Continuously monitor emerging learning trends and technologies to deliver innovative, best-in-class training solutions.
• Data-Driven Insights: Utilize performance data, QA scores, learner assessments, and other KPIs to identify training gaps, evaluate program effectiveness, and drive measurable improvement.
• Cross-Functional Collaboration: Partner with Operations, Quality, Compliance, and Client Services to ensure alignment between training content and business objectives.
• Curriculum Oversight: Oversee the development of engaging, effective training content and delivery formats (instructor-led, e-learning, hybrid, etc.) that reflect best practices in instructional design.
• Onboarding & Ongoing Learning: Ensure new hire training, upskilling, and refresher programs are current, effective, and scalable.
• Process Optimization: Continuously improve training processes, documentation, and reporting standards for greater efficiency and impact.
• Systems Management: Drive optimization of the learning experience by managing and utilizing training technologies such as the Learning Management System (LMS) and authoring tools.

What You’ll Need:

• Bachelor's degree in Adult Learning, Education, Organizational Development or a related discipline.
• 5+ years of experience in training or learning & development, with at least 2 years in a leadership or management role.
• Background in a contact center or pharmacy hub environment.
• Proven ability to lead teams and manage multiple complex training initiatives in a fast-paced environment.
• Strong understanding of instructional design principles and adult learning theory.
• Proficiency in leveraging data and analytics to assess performance and refine training strategy.
• Experience with learning management systems (LMS) and content authoring tools (Articulate, Camtasia, and Canva are a plus).
• Exceptional communication, presentation, and stakeholder management skills.

Why Join Us:

At Blink, we put humans first. We want everyone at Blink to be able to do the best work of their lives. We are a relentlessly learning, constantly curious and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.