Manager - Trust & Safety Analytics

3 Months ago • 6 Years +

Job Summary

Job Description

The Manager - Trust & Safety Analytics will lead major analytics projects to ensure platform safety and identify abusive behavior. Responsibilities include leading a team of analysts, collaborating with operations, product, and tech teams, managing databases, querying and mining data to identify patterns, developing fraud detection and mitigation methodologies, developing user-defined application modules using BI tools, preparing reports for senior management, and monitoring high-risk activities. The role also involves analyzing customer data to identify trends and suggest process improvements. The ideal candidate will contribute actively to team development and should have experience in working with fraud and risk functions. This role is perfect for someone who wants to build processes and digital tools to better understand financial transactions and identify trends.
Must have:
  • Bachelor’s/Master's in related quantitative discipline
  • 6+ years of analytics experience in fraud patterns
  • Strong quantitative and problem-solving skills
  • Excellent SQL and Excel skills
  • Experience with BI tools like Tableau/PowerBI
Good to have:
  • Payment industry experience
  • Experience in statistical modeling tools like R/SAS/Python
Perks:
  • Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Maternity/Paternity Benefit, Adoption Assistance, Day-care Support
  • Relocation/Transfer Support, Travel Policy
  • Employee PF/Flexible PF Contribution, Gratuity, NPS, Leave Encashment
  • Higher Education Assistance, Car Lease, Salary Advance Policy

Job Details

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Position: Manager Analytics - Trust & Safety

About the Team: -

The PhonePe TnS team is a high impact team which makes extensive use of data, statistical and quantitative analysis, rules-based methods, and explanatory and predictive modeling to identify and mitigate the fraud, risk and abuse patterns visible on PhonePe platform focusing on the consumer perspective. Our work increasingly employs specialized competencies, such as advanced analytics, data visualization, application development, and geographical trend analysis.

As a Manager PhonePe TnS team, you will be leading the major analytics projects for keeping the platform safe for the consumer as well as identify any abusive behaviour. You would also be involved in development of new products and capabilities by working closely with the product teams. If your dream is to build processes and digital tools to better understand financial transactions and identify trends that would impact millions of customers, partnering with some of the best minds and executing on your dreams with purpose and speed, join us!

Roles & Responsibilities:

  1. Supervise, lead & train a team of analysts and contribute actively to team development.
  2. Work closely with the operations, Product, Tech teams
  3. Create, manage, and utilize high performance relational databases (using SQL or other analytical tool)
  4. Query and mine large data sets to discover transaction patterns, examine financial data and filter for targeted information - using traditional as well as predictive/advanced analytic methodologies
  5. Explore, ideate and develop fraud, risk and abuse detection and mitigation methodologies, validate the existing ones, and look for opportunities to optimize the existing scenario thresholds backed by data insights.
  6. Design and development of user-defined application modules using BI tools (QlikView / Tableau/ QlikSense /PowerBI etc), perform data quality control, develop database reports and user interfaces, and normalize relational data
  7. Develop analysis on business problems and prepare and present complex written and verbal materials to senior management and stakeholders.
  8. Ability to understand and follow industry best practices for Fraud Prevention.
  9. Leverage information from regulatory changes, new regulations and internal policy changes to better identify new key risk areas.
  10. Monitoring and regulating high risk activities for various PhonePe business verticals.
  11. Identify automation opportunities and suggest process improvements.
  12. Analyze the customer transactional and behavioral data to identify the patterns, trends, anomalies and develop strategies to mitigate the suspicious activity.
  13. Support the ad-hoc reporting requirements

 

Education & Preferred Qualifications:

Requirements include, but are not limited to:

  1. Bachelor’s in engineering or Master's degree in Management, Mathematics, Statistics or related quantitative discipline
  2. Candidate should have demonstrated experience to work with Fraud and Risk Functions, technology and analytics. (Payment Industry experience preferred)
  3. 6+ years of experience in the field of analytics preferably in identifying fraud patterns and customer risk profiling.
  4. Strong quantitative abilities, distinctive problem-solving and excellent analytics skills
  5. Strong organizational, communication, presentation and project management skills
  6. Excellent SQL and Excel skills. Should be able to write queries to manipulate and consolidate data from multiple data sources.
  7. Data analytics project experience related to one or more of the following: transaction monitoring data analysis and system implementation, development of customer risk rating models, customer segmentation, threshold tuning, customer/account/transaction data modeling, management and quality assessment, model validation, and/or Know-Your-Customer data remediation
  8. Working experience with BI tools (QlikView / Tableau/ QlikSense /PowerBI etc) will be an added advantage
  9. Strong background in statistical modeling and experience with tools such R /SAS /Python or SPSS.
  10. Ability to work independently and to liaise with other departments and coordinate with various stakeholders (internal / external).

 

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
  • Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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About The Company

PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. With 48 crore (480 Million) registered users, one in four Indians are now on PhonePe. The company has also successfully digitized 3.6 crore (36 Million) offline merchants spread across Tier 2,3,4 and beyond, covering 99% of the postal codes across India. PhonePe is also the leader in Bharat Bill Pay System (BBPS), processing over 45% of the transactions on the BBPS platform. PhonePe forayed into financial services in 2017, providing users with safe and convenient investing options on its platform. Since then, the company has introduced several Mutual Funds and Insurance products that offer every Indian an equal opportunity to unlock the flow of money and access to services. PhonePe was recently recognized as the Most Trusted Brand for Digital Payments as per the Brand Trust Report 2023 by Trust Research Advisory (TRA).



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