Manager, Virtual Mail
Job Summary
Job Description
2 skills required
Job Details
Description
About LegalZoom
LegalZoom has been providing accessible and affordable online legal services for over 20 years. Since 2001, we’ve helped millions of customers launch, run, and grow their businesses, secure their intellectual property, and protect their loved ones with estate planning documents.
As the industry leader in business formations, innovation remains at the center of all we do. LegalZoom employees are creative thinkers and problem-solvers who thrive on collaboration and embrace diversity, equity, and inclusion. Together, we’re working to make a positive impact on the world.
Where we work
In an effort to foster a better work-life balance, LegalZoom is committed to a remote-first work environment. Our Austin, Beaverton, Frisco, LA Metro, and SF Bay Area offices allow our Zoomers to collaborate with teammates and offer special onsite events, lunches, and more.
This position will be located in our Beaverton office.
Overview
You are the Operations Site Manager for LegalZoom Virtual Mail, responsible for managing a team of 26+ hourly employees and 2+ Assistant Managers based in our Fulfillment facility in Beaverton, Oregon. You will lead the team to consistently delight our customers, through flawless execution of our virtual mail fulfillment services and you will promote a safe and inclusive work environment. You will oversee a team that deals with millions of mail items that are scanned, digitized, and processed. This team also processes and deposits thousands of checks weekly for our customers. As a valued leader, you will be a key contributor in the execution of critical business strategic initiatives.
You will
- Manage and build a high performing team of Virtual Mail Operators and Assistant Managers.
- Lead the execution and delivery of all targeted business plan metrics across output, productivity, quality, cost, safety and people.
- Provide ongoing leadership and mentorship to staff with a focus on high employee engagement, morale, collaboration, and retention of high performing staff.
- Maintain health and safety standards and promote a positive health and safety culture on site.
- Drive continuous process improvement and identify efficiencies in order to increase productivity.
- Manage the labor planning process for the site to ensure the optimal staffing is met in order to consistently deliver our output, throughput, and customer delight goals.
- Carry out leadership responsibilities in accordance with the organization's values, policies, and procedures.
You have
- 2+ years of relevant experience in an operations leadership role in manufacturing / logistics / supply chain, managing a large group facility (15+ hourly employees).
- Ability to recruit, motivate, lead, and retain key employees
- Experience operating in a large scale, fast pace, and process-driven environment.
- Excellent business judgment with the ability to step back and look at long term vision for the department growth.
- Demonstrated strong track record of problem solving and solid analytical skill with the ability to find solutions for a variety of operational challenges.
- Proven experience and passion around driving high employee engagement and building high performance work teams.
- High tolerance for ambiguity with the ability to work with minimal direct supervision.
- Strong communication and interpersonal skills.
- Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes.
LegalZoom is a remote-first company and the national range for this role is ($81,000 - $105,000). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.
● Medical, Dental, Vision Insurance
● 401k, With Matching Contributions
● Paid Time Off
● Health Savings Account (HSA)
● Flexible Spending Account (FSA)
● Short-Term/Long-Term Disability Insurance
● Plus other wellness benefits to include:
○ Fertility
○ Mental Health
○ One Medical
○ Fringe lifestyle benefits up to $250
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit the links below.
https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf
Similar Jobs
PwC
Bengaluru, Karnataka, India (On-Site)
• 4 Months ago
PwC
Santo Domingo, Distrito Nacional, Dominican Republic (On-Site)
• 4 Months ago
ByteDance
San Jose, California, United States (Hybrid)
• 3 Months ago
(On-Site)
• 3 Months ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
PwC
Doha, Doha Municipality, Qatar (On-Site)
• 4 Months ago
New York, New York, United States (On-Site)
• 3 Months ago
The Walt Disney Company
Lake Buena Vista, Florida, United States (On-Site)
• 3 Months ago
PwC
Mexico City, Mexico City, Mexico (On-Site)
• 4 Months ago
Glean
Palo Alto, California, United States (On-Site)
• 3 Months ago
Canva
Auckland, Auckland, New Zealand (Remote)
• 3 Months ago
Get notifed when new similar jobs are uploaded
Jobs in Beaverton, Oregon, United States
Logitech
Washington, District Of Columbia, United States (On-Site)
• 3 Months ago
Future Colossal
New York, New York, United States (On-Site)
• 7 Months ago
ByteDance
San Jose, California, United States (On-Site)
• 3 Months ago
Activate Games
Westminster, Colorado, United States (On-Site)
• 4 Months ago
Keywords Studios (Player Support)
Indianapolis, Indiana, United States (On-Site)
• 4 Months ago
xplor
Rosemead, California, United States (On-Site)
• 3 Months ago
Meta
Washington, District Of Columbia, United States (Remote)
• 3 Months ago
Nintendo
North Bend, Washington, United States (Hybrid)
• 4 Months ago
ByteDance
Seattle, Washington, United States (On-Site)
• 3 Months ago
Get notifed when new similar jobs are uploaded
Operations Jobs
ByteDance
Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
• 3 Months ago
GoTo Group
Yogyakarta, Special Region Of Yogyakarta, Indonesia (On-Site)
• 4 Months ago
Power Integrations
Shenzhen, Guangdong Province, China (On-Site)
• 4 Months ago
(On-Site)
• 2 Months ago
Get notifed when new similar jobs are uploaded
