Mandarin Bilingual Customer Service - WFH

The job involves preparing and assembling medical records, ensuring compliance, updating patient history, and sending documentation to physicians for review. The role also includes monitoring lab results, adhering to hospital policies, and performing clerical duties to improve provider productivity. The ideal candidate will demonstrate understanding and apply relevant criteria. This position offers the opportunity to learn and develop skills, including consultative skills and leadership, while maintaining a work-life balance.

Must Have

• Previous customer service or healthcare experience preferred.
• Strong communication and interpersonal skills required.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks.
• Proficiency in Microsoft Office and EMR systems.
• Compassionate and empathetic demeanor is essential.
• Desktop/Laptop with i3/Ryzen3 processor and 8GB RAM.
• Webcam, Noise Cancelling headset, and fast internet.

Job Title: Bilingual Medical Virtual Assistant - Customer Service

Company: Neolytix

Work Set up: Remote

Employment Type: Full-time

About this Position

Tired of just doing a part of the job and not seeing the impact of your work? Here at Neolytix, we believe in the growth of each and every individual by helping them understand the end-to-end process of how to run a clinic

About Neolytix

Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices.

Work with a company where your work can make a real impact!

• We are a boutique company respected and ❤ by our clients providing no-nonsense advice on key issues that impact them.
• 4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating!

Working at Neolytix

At Neolytix, you will learn to hone your Consultative skills, develop drive & leadership, balance work with family time and importantly have fun!

• Complimentary Medical Coverage
• Life & Disability Insurance
• Work with diverse team members across countries & cultures
• Participate in Clubs based on your hobbies and share your passion with like minded enthusiasts

Job Description

• Prepares and assembles medical record documentation/charts for physician
• Ensures medical record compliance by self-documentation attestation.
• Updates patient history, physical exam, and other pertinent health information in the patient
• Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures.
• Monitors the duration of basic lab results and screening procedures.
• Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission.
• Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned.
• Demonstrate understanding necessary to assess, review and apply criteria

Requirements:

• Previous experience in a customer service or healthcare-related role preferred
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency in Microsoft Office and electronic medical records (EMR) systems
• Compassionate and empathetic demeanor
• Desktop/Laptop with at least i3/Ryzen3 processor and 8gb of Ram
• Webcam, Noise Cancelling headset, 30mbps internet speed or above
• Dedicated place at home for work

Job Type: Full-time