Manufacturing Quality Manager

Position Summary, Responsibilities, and Expectations:

1. Lead a team of quality assurance professionals to ensure compliance with established standards.

2. Collaborate with Product Engineering, Manufacturing, and Customer Support teams to close the loop on field issues and drive systemic improvements.

3. Implement measures to enhance customer satisfaction and maintain a positive reputation for product quality and reliability.

4. Support new product launches by defining quality plans and driving pilot line readiness.

5. Process Improvement:
a. Identify areas for process improvement and efficiency gains.
b. Work closely with stakeholders to streamline workflows and enhance product/service quality.

6. Training And Development:
a. Develop and deliver training programs to enhance the skills and knowledge of team members.
b. Foster a culture of continuous improvement and quality consciousness.

7. Data Analysis and Reporting:
a. Utilize data-driven insights to assess and report on the effectiveness of quality programs.
b. Implement key performance indicators (KPIs) to monitor and improve overall quality metrics.
c. Implement and maintain robust systems for FPY, DPPM, yield analysis, and root cause investigations.

8. Audits And Compliance:
a. Conduct regular internal audits to ensure compliance with industry standards and regulations.
b. Collaborate with external auditors and regulatory bodies as needed.

9. Risk Management:
a. Identify potential risks to quality and work proactively to mitigate them.
b. Develop and implement risk management strategies to safeguard product/service quality.

Essential Skills and Experience:

1. Bachelor’s degree in Engineering, Quality, or related technical discipline (required)
2. 7+ years of manufacturing quality experience, consumer electronics or computers is a plus
3. 3+ years of people leadership in a quality role
4. Expertise in root cause analysis, CAPA, 8D, and SPC
5. Experience supporting both NPI and mass production environments
6. Strong communication skills and the ability to influence cross-functional stakeholders
7. Proficiency with ERP and QMS tools
8. Six Sigma certification (preferred)